Lexus of Northborough in Northborough including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Lexus New Car Dealership in Northborough, MA

Overall Rating

4.7/5

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We operate with one goal in mind: 100% customer satisfaction. We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match, from courteous, no-pressure sales to efficient, state-of-the-art service. Our goal is to be our customers' dealer for life ? we're proud of the number who come back to us again and again, and recommend us to their friends and family.

When you walk into our dealership, whether to purchase a vehicle or visit our service department, you should feel like a guest in our home. We look forward to meeting you.

Our certified mechanics know how to keep your new Lexus fine tuned and safe. So if you are in Northborough or the surrounding area, check out Lexus of Northborough!

Lexus of Northborough Reviews

Overall Rating

4.7/5

33 out of 35 people recommended this dealer

Customer Service:

4.9/5

Buying Process:

4.8/5

Quality of Repair:

4.8/5

Overall Facilities:

4.9/5

The personification of Integrity!

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by Milad Bozorgnia
in Jay, ME
July 16, 2019

In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned dealership has managed to arrive and perform at an entirely new and different level of the above attributes. My wonderful experience began with the first call to the dealership. I spoke with Andrew Wheeler, their Internet sales manager. He was extremely polite, courteous and helpful and reassured my instincts about the quality of their dealership. The next day I made the three hour and 20 minute journey from my home state of Maine to Northborough. The 4.7/5 average rating of over 940 Google reviews was a pretty impressive and reassuring indicator that I was going to be dealing with a quality dealership. Upon my arrival, I was greeted by my sales consultant, Mr. Chuck Haddad. With his over 35 years of experience, I found him extremely professional, courteous, knowledgeable and attentive. After returning from the test drive, I met Chris Campos, the insurance and financial manager of the dealership. Besides being extremely competent and professional, what I liked most about Chris was his integrity in finding what best suited my particular needs given that I lived in another state versus their financial gain. I feel that at the end, he appropriately customized a package that truly addressed what I needed to enjoy my vehicle for the next several years. I found his approach extremely ethical and at the end, we agreed on a final purchase price Which was a win-win number! The state of Massachusetts does not provide temporary plates for vehicles. Therefore, I was not able to return with my newly purchased vehicle to Maine, a fact that I was made fully aware of prior to driving down there. After completing the purchase, Chuck managed to arrange for the delivery of the vehicle, at no charge, to my town hall, about 200 miles away in Jay, Maine, where I was able to register and take possession of the vehicle. I felt that the dealership truly functioned as a team to deliver on their promise of an exceptional customer care experience. The add-on remote starter and pre-delivery conditioning were all completed promptly and the vehicle was delivered to the town hall earlier than the agreed-upon time, flawlessly. Promise kept! So why such a long review? As a dental professional who strives every day to surpass the standards of care and achieve the highest level of patient care, It is both refreshing and inspiring to witness a family owned business who also shares in the desire to surpass goals and already high standards. Anything less than a candid reflection on their efforts and sincere commitment would be just unfair. Moreover, I feel that Lexus Of Northborough personifies the qualities upon which the mission and philosophy of Lexus were created. This was more than a terrific car buying experience for me. It was a chance to watch an organization come together to achieve their mission while surpassing expectations. Thank you for making me feel special. You have my respect, endorsement and loyalty! Milad Bozorgnia, DMD

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Great experience. Top notch dealership.

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by Ann E.
in Worcester County
July 12, 2019

Professional, courteous, thorough and customer-focused. So glad to be a customer. Made the buying process easy. They also took the time to explain all the electronics and features. Best buying experience ever!

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SHOPPING FOR NEW, USED AND REPAIR/SERVICE GX470

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Jagger Pee
in Fitchburg, ma 01420
March 10, 2012

I will give them 10 out of 10 of shopping for new, used, and service/repair. excellent facility with their friendly Staff, please just don't buy my saying, just visit them, particularly on Saturday's and you'll enjoy their special BBQ (barbecue} as well.

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Dealership Contact Information

Lexus of Northborough 14 Belmont St
Northborough, MA 01532

Sales: 877-851-0916
Used Cars: 888-710-0622

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	12:00pm	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	5:00pm	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	8:00am	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	5:00pm	7:00pm	7:00pm	7:00pm	7:00pm	6:00pm	5:00pm

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New Car Locator New Car Inventory for Lexus of Northborough in Northborough, MA, 01532 by make:
1 2019 Lexus ES 300h Vehicles
2 2019 Lexus ES 350 Vehicles
3 2019 Lexus GS 350 Vehicles
4 2019 Lexus GX 460 Vehicles
5 2019 Lexus IS 300 Vehicles
6 2019 Lexus IS 350 Vehicles
7 2019 Lexus LS 500 Vehicles
8 2019 Lexus LX 570 Vehicles
9 2019 Lexus NX 300 Vehicles

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