101 Andover St
Danvers, MA 01923

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Sales: 978-739-8705

Used Cars: 978-739-8705

Hours Toggle

Sales Department

Sun 11:30am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 4:00pm

Reviews of Ira Lexus

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

2566 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We love all the staff!

Reviewed by blseaportDecember 13, 2025

We love all the staff! Design for service desks is very poorly designed and cold with doors opening. Resign desks for service staff please.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Communication could have been better.

Reviewed by Kerri from Peabody, MADecember 13, 2025

Communication could have been better. The service department should contact the customer timely when the service is completed. I should not have to call as the business day is coming to an end to find out if my car is done. Even then, the service representative could not confirm the status of the car. Just not a great experience.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

For a 5000 mile checkup it took 2.

Reviewed by Desmojc3December 11, 2025

For a 5000 mile checkup it took 2.5 hours. The waiting room was so cool that I had to wear my down jacket and I wasn’t the only one. I had to inquire as to the status of my car at the 2 hour timeframe and forgo the wash or it would have been over 3 hours wait. Poor time management

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ira Lexus

Ira Lexus Danvers is an Elite of Lexus Dealer 28 times. Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back. Also BUY or TRADE your car through our AcceleRide program. Visit our website for more info!

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