Lexus
New Car Dealership in Silver Spring, MD
Overall Rating
3.8/5
Read dealer reviews
Hello and welcome to Lexus of Silver Spring! Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
If you're looking for service for your new Lexus, DARCARS Lexus Of Silver Spring's trained mechanics can help keep your new car running like new. So give them a call!
DARCARS Lexus Of Silver Spring Reviews
Overall Rating
3.8/5
35 out of 51 people recommended this dealer
Overall Facilities:
4.9/5
Birthday Surprise
Reviewed by Little MAR
in Hanover, MD
May 09, 2020
Ali was excellent from first contact to completion. He made the deal possible with honesty and integrity during the process. The car was ready for test drive and lived up to the write-up. My wife and I were impressed with their motivation to work with us on getting the best results. We will recommend this dealership to our friends when they are in the market.
Very disappointed
Reviewed by Kenny A.
in Dallas, Texas
March 22, 2020
Looking for an "L" certified low miles LX570 I found one at this dealership, Being in Texas buying process had to be done via Phone and emails. At first contact internet sales person assured me the SUV was not certified and the ad was in error. I moved on to another unit in CA. In two days I received an email from " Red Carpet Experience Manager" at this dealership asking me about my experience, after 6 text and emails he verified that the truck was "L"certified and sales person was not properly informed, I asked three different times to have the vehicle visually inspected for missing accessories, interior and exterior damages, smoke smell, etc. After initial contact, all communications were with this manager, he assured me he has personally checked it and the vehicle is in perfect shape. To get to this point 7 days were spent texting! Finally I provided the deposit to finalize the purchase and a set of documents were sent to me to sign. all forms contained wrong person's name and address . it took another 3 days to clarify the errors . To have the final inspection before full payment I asked my nephew who lives in the area to go and if visual inspection was satisfactory , pay $74900 and have the vehicle shipped. Regretfully he notified me and sent me several pictures of long body scratches and interior seat/trim damages . Once I questioned the "Red Carpet Experience Manager" his reply to was " IT IS A USED CAR, I AM NOT MAKING ANY MONEY ON THIS, NOT EVEN MY DEPARTMENT" ! Really? I have purchased several Certified Lexus cars and trucks long distance based on Flawless Lexus reputation of excellence offering a certified vehicle and have never found smallest imperfections in them, I wasted two weeks of my time and lost another perfect vehicle I could have purchased based on pure deception of this dealership and the answer to my inquiry was
" IT IS A USED CAR!" . This is the answer you receive from a mom and pop buy here pay here dealership not a reputable Lexus dealer.
Interestingly I received a cookie cutter e mail from the general manager of this dealership thanking me foe my purchase !!
I sent him a complete reply explaining the situation but after 6 days I still have not heard back from him and I don't think l ever will.
making a mistake is one thing but becoming confrontational is another. Very bad experience. DO NOT BUY LONG DISTANCE FROM THIS DEALER.
Good experience and Great follow up
Reviewed by Greenrun81
in Washington, DC
August 12, 2013
I purchased a 2013 Lexus GS from Lexus of Silver Spring last month. Andreas was salesman who helped me with the purchase. He was extremely informative about all the functions of the car as well as the differences between other Lexus models. When I was getting ready to make a decision, he wasn't pushy or over the top but he did go out of his way to make sure every one of my questions were answered. I felt like a got a good deal and was happy with the financing package as well. Since I've bought many cars in the past, I didn't expect to hear from Lexus again after I took delivery except for the occasional marketing mailer. My experience with Andreas has been much different. He followed up with me after the sale and also took the time to answer questions about the car's many functions when I was back at the dealership for my first service. I would highly recommend using Andreas if you're thinking about purchasing a new Lexus!
