11311 Reisterstown Rd
Owings Mills, MD 21117
Sales: 410-774-4695
Used Cars: 410-774-5462
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Owings Mills, MD that carry Lexus
Overall Rating:
4.6 (out of 5)
92% recommend this dealer
433 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I contacted this dealership specifically to purchase a
I contacted this dealership specifically to purchase a certified pre-owned Lexus for my 81-year-old mother, who is currently battling blood cancer. Given her health, I am handling this search for her, and it has been a weeks-long process to find a vehicle with her specific required options. I spoke with a salesperson named Luke, who promised to send a video of the paint, wheels, and interior condition. I explicitly shared with him that I had recently lost out on another vehicle due to poor communication from a different dealer. Luke assured me he would call me back after finishing with a client in front of him. He never called, and he never sent the video. Instead, I received a cold text the following afternoon stating the car had sold the night before. When I called to discuss this with the sales manager, he was incredibly dismissive, stating he "didn't understand what the problem was." I asked how to contact the owner of the dealership to which he replied, I could not. It is clear this dealership lacks basic empathy and professional follow-through. If you value communication and reliable service, look elsewhere.
Dealer Response
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Maximum rating = 5
I had a great experience there buying a car.
I had a great experience there buying a car. Everything went smoothly and they have the best prices.
Dealer Response
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Len Stoler Lexus.
Maximum rating = 5
Service Department people rude and demeaning to
Service Department people rude and demeaning to customers. Unhelpful discourteos misogynistic ageist. Suggest consumers avoid
Dealer Response
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Maximum rating = 5
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.
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