Sheehy Lexus of Annapolis

Very nice staff and skilled mechanics. Ray, in the Service Department kept me informed of the servicing of my car in a prompt manner as I was at work. They also have many loaner cars.

I love Sheehy Lexus of Annapolis! I would RATE this with10 STARSI I purchased and service all my cars there. My recent experience, as per usual, because of Karen Farina, was nothing less than impressive & outstanding. Her friendliness, professionalism, knowledge, dedication, commitment & excellence to customer complete satisfaction & excellent sales acumen is beyond exceptional & rare. She explained the process clearly & provided updates regularly, which was reassuring. Her ability to listen & understand my needs was evident, making me feel heard & valued. Her proactive approach to resolving issues & ensuring positive outcomes was commendable. She is the main reason, I will only/always go to Sheehy Lexus of Annapolis. I always feel like a valued customer & family member upon arrival. My car is always well cared for and serviced. I had a totally stress-free & positive service experience. I highly recommend this business; customer service is 2nd to none, product quality highly-skilled mechanics are consistently outstanding, exceeding my expectations every time. My service advisor, Karen deserves an award. She ALWAYS goes above & beyond to ensure customer complete satisfaction. I can't say enough about Karen & Sheehy Lexus of Annapolis because they are just that OUTSTANDING!!

Buyer beware of Sheehy Auto Store (Bay Motor Car) in Annapolis, which operates as a Lexus dealership. I experienced fraud, deception, and misrepresentation during my purchase. I bought a vehicle in March 2025 with 42,000 miles for cash, but I have yet to receive the title. They misrepresented that they had the title and claimed it was a clean title, which turned out to be false. Additionally, the vehicle's air conditioning failed within two hours of purchase, and the engine developed problems after just 2,000 miles. The dealership covered these issues up. I should have recognized the warning signs when they repeatedly claimed to have the most rigorous standards for inspecting vehicles in Maryland. I took the car to an Audi dealership for a thorough checkup, and they were shocked by its condition, advising me to return it to the dealership. There has been no communication from management, and all the salespeople informed me that the warranty was limited to only 1,000 miles. There’s a clear reason why this dealership has a poor reputation and poor rating. Sham on me for not during my homework on this dealership and thinking was a legitimate mate Lexus dealership. All they want is your cash or the sale.