Lexus of Shreveport-Bossier City

I usually don't write reviews, as I know things happen and I just brush it off. Not this time. Let me first say the service people up front a great. Friendly, helpful, and very courteous. I would got back to them in a heart beat. Now once it leaves their hands is where the problems start, the actual service mechanics. My wife and I purchased a lexus convertible for our 'play' car as we enter retirement years. There were a few things to take care of and only wanted the lexus dealership to do them.....minor things. The first visit went well, except when I got it home I found grease smeared all over the drivers side door on the leather. Ok, I cleaned it up..... not a big deal, but they should be more careful. The next week I took it in for some fluid changes and when I picked it up, I notices a long trail of some kind of fluid from the rear window brake light, all the way down the trunk to the taillight. I wiped it with my finger and figured is was coffee or the like and would wash it off when I go home. Well it was several days before I remembered, and it was still there after I washed it off. Had to get some rubbing compound to get it to fade. Its still a lttle visible, cause I know where it is. But this should not have happened. I was so upset with them. Anyway, I will think twice before going back.

Great people. Knowledgeable and helpful. Met all of our expectations and more

My entire experience with this dealership was perfect thanks to Jimmy and the staff. Jimmy is kind,patient,and knowledgeable.He does not make you feel pressured or rushed.He takes his time listening carefully to all your questions and gets the correct answers.Jimmy interacts with you as a real person not as a customer!Thank again,Jimmy!