Performance Lexus Rivercenter in Covington including address, phone, dealer reviews, directions, a map, inventory and more

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633 W. 3rd Street
Covington, KY 41011

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Sales: 888-607-2667

Used Cars: 859-547-5300

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Performance Lexus Rivercenter

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

170 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Don't plan on a carwash

Reviewed by Bill from Crestview Hills, KYOctober 17, 2020

We just purchased a 2020 RX350, Moonbeam Beige Metallic. This was our second Lexus from this dealership. One of the things which brought us back to this dealer was Phil Booth and our great experience with our previous Lexus. Like Mercedes, Cadillac and other luxury car dealers free carwashes are included when you purchase one of their cars. Unfortunately Performance RiverCenter is no longer including carwashes . In the past you just drove in told the Service Writer you wanted a carwash and head off to the waiting area. Your car got washed while you had a coffee and answered some emails. I was really surprised as was our sale rep to discover this valued service had been discontinued. I hope the dealer will reconsider their decision as carwashes was one of the things which helped the brand stand out agains other luxury brands.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Bill - We are very grateful for your repeat business and are happy to hear that you've had positive experiences working with Phil. I'm very sorry that we currently don't offer free car washes. I do appreciate your feedback and will keep it in mind moving forward. Thank you for reaching out! Justin Lyman - Service Manager - 859-547-5300

Overall Facilities N/A

Customer Service 3

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.8 (out of 5)

review

Reviewed by Randall Wheeler from Cincinnati OhiDecember 22, 2019

I have to fix a suspension issue. They did not want to fix a simple windshield wiper arm. They gave a whole $30 off. They claimed they were all in , i doubt that

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, Thank you for your review. Our goal is to have every customer completely satisfied. I know one condition of purchasing the vehicle was to have the vehicle inspected on the lift by your personal mechanic, and we had already agreed to a very low selling price. My understanding is that your mechanic gave you the green light, so we proceeded with the deal. You did notice that the vehicle was missing a wiper on the rear- and our parts department did not have one in stock, so we did reimburse you the fair cost of a wiper blade. Our vehicle was already priced very aggressively- the additional $30 was to reimburse you the price of the wiper, not to insult you on the selling price- which was very fair and low according to market. It was agreed upon and you proceeded with the deal. We appreciate your business and please reach out to me directly if I can further assist. Kelly Bruner 859-547-5300 ext 5326

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Excellent Experience

Reviewed by RG FM from Ft Mitchell kyNovember 03, 2019

Brent Smart the new car sales manager went out of his way to work a new car lease on the Lexus we wanted at a fair price.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Performance Lexus Rivercenter

Welcome to Performance Lexus RiverCenter!

Performance Lexus RiverCenter is Northern Kentucky and Greater Cincinnati's Lexus Elite dealership. Our philosophy is simple and clear: our guests and employees are treated with respect and honesty and our marvelous facility was built around the idea of indulging our clients including our award-winning Lexus lounge.

I would like to extend to you my personal invitation to visit our facility in Covington Kentucky so you may experience for yourself our "Lexus Way of Living".

We hope to see you soon.

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