Jordan Lexus

Bought my vehicle from 500 miles away, so needless to say, it required a lot of questions, photos and videos. Keaton and Paul went above and beyond to make the whole experience seamless, even met me at the airport with the vehicle ready to go! We are very happy with our vehicle and the service we received. Would highly recommend them!

I have a 2016 Lexus RX 350. It has a 3G system that will be obsolete around the October 31, 2022. The Safety Connect® will no longer function as of October 31, 2022 at 11:59PM CST. As of that date, Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator will no longer be available. I called Jordan Lexus , Mishawaka and explained the safety features would not work, so does Lexus have a recall or software upgrade to make my car work with the safety features. They explain they do not at this time, but if I wanted more information to call corporate . I did and they do not have a recall or upgrade . Bottom Line NO Solution/Fix If you have a Lexus that is 2010 to 2017 your car will not have the safety feature as of October 31. Not only not having safety feature eliminated, the resale value will be decreased. I do not want to buy a new vehicle to get these safety features. This is my first time I bought a Lexus and will be my last if they don't provide a solution. You never get a second chance to make a first impression.

Wow all I can say is Wow! Best customer service especially since the pandemic. These people are intelligent, helpful, and wonderful to work with. I bought a new Lexus from this dealership. I know I won't need another car for at least twenty years but in case of a natural disaster this is where I would go back.