Tom Wood Lexus in Indianapolis including address, phone, dealer reviews, directions, a map, inventory and more

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4610 A. E. 96th. St.
Indianapolis, IN 46240

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Tom Wood Lexus

Overall Rating:

4.4 (out of 5)

82% recommend this dealer

33 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Scam Artist

Reviewed by 458DollarBrakeTailLightsNEVER from Cincinnati, OhioAugust 31, 2019

Scam artists. They tell you they will beat your cash offer for your used car and they tell you we are a one stop shop ie the sales rep will do everything including financing. Well that’s a bunch of crap. First the guy says he will honor our cash price then he says he can’t move on his price but will honor the lower price they had on the web site a few days ago (we have a screen shot to prove it). THEN THESE JERKS TRY TO ADD $458 for a blinking rear center brake tail light bulb that cost ten cents. Be honest tell people your adding $458 dollars in profit so that you can advertise a lower asking price making your cars seem like a great deal. Liars you stink. Go to any other Lexus but Tom Wood. Seriously $458 for a blinking brake light that nobody wants or needs or the government requires. YOUR A JOKE TOM WOOD LEXUS AND EVERYONE NEEDS TO KNOW IT.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Philip DeFabis

Reviewed by Philip DeFabis from IndianapolisIndian,indianaJanuary 12, 2019

Friendly, helpful, non pressure salespersons. Product knowledgable and willing to find out answers for customer. Nice facility, clean, and well maintained. Satisfactory deal on vehicle. Thanks

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.5 (out of 5)

The listed price was not the real price

Reviewed by Blanca Graciela Mira from InAugust 09, 2018

I was ready to buy a car based on the listed internet price. I went for a drive testing and when I was signing the paperwork to buy it. The shelle showed me the final amount to pay and found it until 2.5 hours of being athe dealer that the car has a security feature that cost $400 and that price was additional to the list d price and all the other fees. I even called the day before asking what other costs I had to pay. The person in the phone told me that listed the best price to avoid negotiations and surprises and the moment to buy it. Curiously the person that I spoke with at th phone was not at the dealer when I went to buy the car. The salesperson told me, that was feature was disclosed in the post and it is not, so she said that they forgot to add that when they posted the car. I did not buy it because I felt like dealer dis not honor what I was told about the “PRE AGREED PRICED”.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Tom Wood Lexus

At Tom Wood Lexus it's our mission to provide the drivers of Indianapolis IN and surrounding locations with prestigious luxury cars SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Indianapolis we go above and beyond to implement our expertise and experience to assist your every need!

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