O'Brien Lexus of Peoria in Peoria including address, phone, dealer reviews, directions, a map, inventory and more

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7301 N Allen Rd
Peoria, IL 61614

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Sales: 309-681-5415

Used Cars: 309-740-1276

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 12:00pm

Reviews of O'Brien Lexus of Peoria

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

176 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I bought a new owned Escalade here and I live 2.5 hours...

Reviewed by PatNovember 02, 2021

I bought a new owned Escalade here and I live 2.5 hours away and had an issue with the nav screen and the truck was out of warranty and they went above and beyond to help me not only did they replace the screen at no cost to me but they sent a driver to pick up and drop off my truck to me there customer service is amazing I highly recommend them

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Just had my Lexus ES 350 2019 looked at for an unusual...

Reviewed by GeorgeZachariasFebruary 28, 2021

Just had my Lexus ES 350 2019 looked at for an unusual wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. I had acquired the car from Lexus of Naperville who at the 5K service failed to observe that rear alignment was off which resulted in uneven wear of the rear right tire. I had Lexus of Peoria look at the vehicle that developed a tire rumble after the 5K service and the issue was traced to the alignment which resulted in 4 new tires at 9K. Thanks to Rodney Shoop and Dave Yeargin for their effort in solving my problem.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.2 (out of 5)

IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER?Read this...

Reviewed by J.DFebruary 23, 2021

IF YOU KNEW BETTER, WOULDN'T YOU DO BETTER? Read this message, and please refer to previous reviews. They will align with my experience with a group of unaccountable individuals, including the poor and unprofessional services at O'Brien Lexus of Peoria, Illinois. In February of 2021, I serviced my Lexus GS 350 2010 for an amp replacement and a VIPER automatic start installation. A Lexus representative drove to my home, provided me a loaner, and took my car to O'Brien Lexus of Peoria. This is my first experience with this dealership. A week later, my car was returned to me with a 1/2 tank of gas after giving it to them on a full tank and returned their loaner with a full tank of gas. Upon, that discovery I called the dealership and spoke to KELSEY MCKEAN regarding the issue. Her response was since my car wasn't brought in for recall service, they would not fill my tank back up???. While on the phone with KELSEY, I look at my front passenger seat and notice it had complete slashes in the seat, down to the foam. She told me to send her pictures of the damage, and she would call me back. I spoke to DAVID YEARGAIN, the Service Manager, and he mentioned that he would follow up on the issue. I called KELSEY back to follow up on this matter, and she told me that they had scheduled my car to be returned to their dealership next week to repair the damages on my car seat. I began to question my automatic start due to the fact it wasn't a VIPER brand as I was told I was going to get. They didn't give me any information on the automatic starter ( no receipt, not even the box it came out of), and when I asked KELSEY for it, she told me she wouldn't know where to find that information was but that she was going to email me the manual for the VIPER automatic starter. They emailed me, subjected the email title as VIPER manual, and it turned out to not be a fake viper manual (SEE PICTURES). I called the dealership back and spoke to GREG WHITTEN, explained my new concern, and he mentioned that he would reach out to those who installed the starter. I decided that I wanted to reach out to them myself and called back and spoke to KELSEY again to get their business number. After speaking with business, GREG WHITTEN calls me back and tells me he no longer wants to do business with me because I was rude and that my car is too old and he was only going to send me a $100 check in the mail for the damages on my car after I just paid them a total of $1664.30 in SHOTTY, SLOPPY services on top of me receiving my car back in damages. Also, being a loyal customer for Lexus for almost 9 nine years with this "OLD CAR," and the only service it knows is Lexus after purchasing the car at Lexus of Queens dealership in NY, and this is the way I get treated? I called Lexus Corp to make a complaint, and the bottom line is that they won't help you because O'Brien Lexus of Peoria is privately owned and can make the ultimate decision on the way they want to treat their customers, whether it is wrong or right and explains GREG WHITTEN's demeanor towards me. He feels like he can get away with this. I reached out to DAVID YEARGAIN on numerous occasions and left messages and haven't gotten a response. I also received a letter in the mail a few days later from O'Brien Lexus that appears to be a check. It must be the $100 check DAVID WHITTEN said he was going to send to me. Felt so disrespected, and I will not even bother to figure out what exactly is inside of that letter. I'll keep you all posted on this matter. At O'Brien LEXUS OF PEORIA, it's all about them getting your money and will do whatever to get it. At this dealership, it contains individuals who are unwilling to be accountable, respectful, and professional at all times. If I had placed the same damage they put on my car towards the loaner vehicle, he would have told me that I needed to pay to replace the seat. They have a complete disregard for owners of older models and their property, but not when it comes to their MONEY!!! NOW THAT YOU KNOW BETTER, DO BETTER WHILE SHOPPING AROUND!!! Please feel free to pass this message.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About O'Brien Lexus of Peoria

Welcome to O'Brien Lexus of Peoria Central Illinois' new and used Lexus dealer service and repair center! You can reach us locally at 309-826-5200 or just stop by 7301 N Allen Road in Peoria Illinois! O'Brien Lexus of Peoria has served the Peoria community for over 25 years.

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