McGrath Lexus Chicago

Exercise caution with the service department. While they are very aggressive with upselling additional products, they lack attention to detail regarding the actual maintenance. I received my vehicle back with fluid caps left off, and it was clear the 'multi-point inspection' was not performed thoroughly. Proceed with caution.

While the sales and finance department are excellent, the service department and customer service departments are horrible. I bought a brand new car from them on August 29, by October 10, the right front tire had split. I purchased the tire protection program, but they refused to honor it claiming that the tire wasn’t leaking. Therefore, I could drive on a tire that was literally falling apart. They refused to exchange it despite the fact that the car was literally only six weeks old. I was contacted by customer service who promised to follow up over two weeks ago and have never contacted me back. In addition, the Lexus itself has problems with the media center not connecting properly and I have not been able to get a response on that either.

There’s a reason I drove from Green Bay all the way to Chicago—and that reason was Karona. From start to finish, she delivered nothing but top-tier service. Her communication throughout the entire process was phenomenal—always responsive, always clear, and always on it. She even went out of her way to let me into her home on a Sunday just so I could get the vehicle, and helped arrange for it to be delivered when my schedule didn’t line up. That kind of above-and-beyond service is rare, and I’d absolutely make the trip again just to work with her. Karona is the definition of professionalism, and I can’t recommend her enough. Feel like I got a friend for life from this!