Lexus of Wesley Chapel in Wesley Chapel including address, phone, dealer reviews, directions, a map, inventory and more

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5350 Eagleston Blvd
Wesley Chapel, FL 33544

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Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Lexus of Wesley Chapel

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.8 (out of 5)

3 out of 8 people said they would recommend this dealer

1 (out of 5)

A disgrace from bottom to the top

Reviewed by Holly Ribbe in Tampa, FLMay 23, 2021

What an outrage and total disappointment. A NIGHTMARE. This dealership is SHADY from the sales rep, finance dept up to the General Manager Randy Newbold. I was misled, sold a vehicle with safety issues and treated as a fool from the get go. I was told by Sales Manager Carlos that Fla was a "no return state" and I could not return a vehicle that was sold to me a couple days prior even though it was unsafe. The safety issue was "supposedly" fixed before I purchased the vehicle and it was not. After I gave this dealership a 1 star review, General Manager Newbold had the audacity to call me and ask me to CHANGE my review to at least 2 stars. He was loud, aggressive, obnoxious, rude and very unprofessional. Since I was given false information when signing my purchase contract he told me if I did not agree with the contract he said the only option I have is to HIRE AN ATTORNEY to fight it. I told him I did not agree to an ADDITIONAL 6 months on my loan since I signed up for the extended warranty. His suggestion was to cancel the extended warranty and purchase one somewhere else. He also did not hesitate in saying I was the 1 customer of 100 that could not be satisfied and "go ahead, you can mention my name in your next complaint". So here it is, I'm granting his wish. Mr. Newbold also found it necessary to "time" our conversations and told me that he listened to my complaint for 18 mins prior and this time we had exceed that. Mr. Newbold's recommendations and suggestions to resolve my concerns are unacceptable. This dealership is an absolute disgrace. From the bottom to the top. MR. NEWBOLD AND HIS STAFF ARE NOT TO CONTACT ME. I am asking this issue be brought to the attention to whoever Mr. Newbold reports to. Possibly Owner/President Mr. John Williams.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 4

Maximum rating = 5

3 (out of 5)

Love Car! Be weary of extras

Reviewed by N/A in Winter Haven, FLJanuary 24, 2021

Love car. I am notorious for cutting corners too sharp and scraping rims. My husband and I were told an upsale warranty would cover this by Adam. SOLD! 7 months later I scraped rim. Minor scrape but hey, I have a warranty right! No. It’s not covered and Adam states he doesn’t remember the transaction. After not debating w him, he sent me the itemized warranties I purchased and told me I’d be refunded for that purchase and the amount. He later emails me w a number to call to finalize refund. The person said it was the dealers role to complete this task but gave me a 10 retention spill before she hung up. I again email Adam and he emails me back a form to sign with a much lower refund. I was intentionally misled and asked for a manager to email me (bc I have no trust in the dealership and need a paper trail). He says I need to sign the paper with the much lower refund. Currently still waiting on email from manager...

Customer Service 1

Buying Process 5

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

terrible

Reviewed by John ryan in EAST WEYMOUTHAugust 28, 2020

They absolutely ruined a weekend. Very deceptive. Plan accordingly. Ran credit try to sell me a vehicle that they couldn't fix fed me bull for several hours.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

About Lexus of Wesley Chapel

Lexus of Wesley Chapel offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Wesley Chapel difference.

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