Lexus of Wesley Chapel

You always dread going into the finance office. But if you have the privilege of getting Anna Carlson it's actually a great experience. Anna is professional and very honest. Anna listened to what I was considering and gave me her honest opinion. No upsell, no pressure just a great experience. An asset the dealership.

The service department was provided excellent customer service! Jose Melendez was amazing! Jose was extremely helpful and made the process smooth. This dealership gets an A+ for customer service and transparency! I was sent an email with a video taken by the tech going over all the work done on the Lexus. The amenities and service center area were luxurious. I would give this dealership and staff an A+ grade!

I recently purchased a GX550 from Lexus of WC and had a great experience! Mike helped us with an initial test drive of the demo GX, provided a ton of information and answered our questions on narrowing down what we want, how to reserve an upcoming allocation, and what to expect once we placed a deposit. It was ~4-5 weeks from the time we placed a deposit to the delivery of the vehicle, Mike checked in frequently with updates which was appreciated. The car ended up arriving on 12/31 (aka an already very busy day for dealerships!). When we arrived that evening to look over the car and finalize the financing, Mike's colleague Franceoa assisted us. Franceoa was also excellent! Our financing rep, I believe his name was Daniel, was also very kind and patient with my 100 questions. Overall, every one we interacted with a WC Lexus was amazing - super friendly, personable, responsive, and stellar at what they do. We happily spent a couple hours of our new years eve with this crew and are extremely pleased with the level of service they provided AND our beautiful new GX. Thank you Mike, Franceoa, Daniel and everyone at Lexus WC who made it happen behind the scenes!!!