14100 Biscayne Blvd
Miami, FL 33181

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Sales: 954-893-4414

Used Cars: 888-333-7612

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Lexus of North Miami

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

4236 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

The service itself was very quick.

Reviewed by melissa.fellmanDecember 13, 2025

The service itself was very quick. There was one part that did not make sense to me. After your service is completed, you walk across to another section where you wait in another line to get your car. Although I only waited about 12 minutes in that portion, I tried to suggest to the manager that maybe they just tell someone the total time it will take for their car to be ready because many people at a Lexus dealership will be doing work during the week and then that's 12 minutes someone is just sitting there waiting. No one was even present in the small room to give any updates and I could just see that my car had not been started at any point since I had given the information to retrieve the car. I'm not sure why this portion is separated out. I have not seen this at other dealerships but previously had Hondas, this is my first Lexus dealership, but I would be very surprised if this is how they typically handle the process at Other Lexus dealerships. When I went up to the manager to tell him my suggestion that they just tell someone the total time it will take so that if it is 12 15 or 20 minutes extra we can keep doing work and then not be frustrated sitting there and waiting. He was definitely not open to any suggestions. Hedid not apologize for the wait. Instead he just kept saying that it depends on how many people are there and they would need more staff and so I told him not to worry that I would definitely be complaining so he could use this to use to support why he needs additional staff. It was a combination of the attitude of the staff plus the process that was the unpleasant experience. Inside was fine. Aiden the actual technician was wonderful.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service.

Reviewed by elipachDecember 12, 2025

Excellent service. Thank so much for your attention price and easy process. I recommend the dealer

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We are so happy that our Lexus of North Miami team earned your 5 stars. Thanks, Elipach!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Demetri and Abe were outstanding.

Reviewed by garayeDecember 12, 2025

Demetri and Abe were outstanding. They went above and beyond with my requests. Their customer service was exceptional from beginning to end. Nothing compared to Lexus of West Kendall.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the kind words about Demetri and Abe! We’re happy to hear a comparison like this and look forward to seeing you again at Lexus of North Miami!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lexus of North Miami

Purchasing a car is just the beginning of the Lexus experience. These days dealerships have evolved into more than just a car lot ? they have become a source of guidance and maintenance for vehicle care. And now with the introduction of Lexus of North Miami ? a true lifestyle begins.

The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center.

Ready to buy? Get a price quote before visiting the dealership.

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