750 Connecticut Blvd
East Hartford, CT 06108

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Sales: 860-525-3987

Used Cars: 860-525-3987

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 5:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:30am – 3:30pm

Reviews of Hoffman Lexus

Overall Rating:

4.6 (out of 5)

97% recommend this dealer

1934 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Always a pleasure visiting hoffman lexus every one is

Reviewed by Samona lollar from Hartford ctFebruary 22, 2024

Always a pleasure visiting hoffman lexus every one is pretty cool, i get all my cars here.the servicedepartment was nice too!! Good customer service. I wont go no where else

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

If I could give it a negative I would, Manger was very

Reviewed by YoVanila February 15, 2024

If I could give it a negative I would, Manger was very rude when confronted with an issue. The guy taking the car was a total sleaze ball trying to pull a fast one, had no option but to pay for something that I didn’t not agree to, threatening with police if I didn’t pay. Worse experience of my life. If you’re going in for regular maintenance like brakes oil etc.. then I’m sure you’re experience seems nice but anything more then that, they will try and phuck you over from the mechanic doing unnecessary work, and the manger justifying the time waisted and me having to pay. Only name I remember is Roy seems nice but will not return phone calls unless it had something to do with payment. My experience was very unpleasant, I would not recommend getting any serious work done cause you could find a certified mechanic that will not try and pull a fast one on you like at Hoffman Lexus. Negative 5 if it was possible

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We're sorry to hear about your dissatisfaction regarding your service experience. We strive for excellent customer service. The issues you've mentioned are not reflective of the standards we set for ourselves, so I'd like to discuss this further with you if possible. I am having trouble locating you in our system. Please contact me so we can discuss further when it is convenient for you. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

In my opinion, this dealership is the best.

Reviewed by Mc Harris February 09, 2024

In my opinion, this dealership is the best. I am 100 percent satisfied with them.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the review! We appreciate your support of Hoffman Lexus!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Hoffman Lexus

Here at Hoffman Lexus located in East Hartford CT we are dedicated to making your purchasing experience both professional and transparent. With 4.8 stars on Google we're highly recommended by our customers. Come visit us on Connecticut Blvd in East Hartford and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect Lexus RX ES or NX to meet your needs. Our fully staffed service department including highly trained Lexus Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.

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