Lexus
New Car Dealership in East Hartford, CT
Overall Rating
4.8/5
Read dealer reviews
Here at Hoffman Lexus, located in East Hartford, CT, we are dedicated to making your purchasing experience both professional and transparent. With 4.8 stars on Google, we're highly recommended by our customers. Come visit us on Connecticut Blvd in East Hartford and shop our extensive inventory of new and pre-owned vehicles, where you're sure to find the perfect Lexus RX, ES or NX to meet your needs. Our fully staffed service department, including highly trained Lexus Master Techs, are here for you after you drive off the lot to handle any maintenance or repairs you may need.
Our certified mechanics know how to keep your new Lexus fine tuned and safe. So if you are in East Hartford or the surrounding area, check out Hoffman Lexus!
Hoffman Lexus Reviews
Overall Rating
4.8/5
315 out of 328 people recommended this dealer
Overall Facilities:
4.8/5
Mjames
Reviewed by M James
in East Hartford, CT
October 27, 2020
I recently leased a Lexus RX 350 for the 3rd time and this has been the worst experience 1st my sales guy and I agreed upon a price somehow he developed forgetfulness on the day I picked up my lease he blamed on the Finance manager mind you I had never spoken to the manager about pricing. 2nd grounding my old lease and picking up my new my lease Hoffman Lexus reassured me I wouldn’t be responsible for any charges Well that was not true. I had made multiply calls to Lexus Financial about a balance and informing them that Hoffman Lexus reassured me they would be taking care of the balance not true. This balance in fact was my responsibility due to wear and tear me and was my responsibility. I reached out to my sales person multiply times he promised he would figure it out and get back to that has not happened. Needless to say that did not happen. I guess he made his commission and moved on. He was not helpful.My concern was this balance went into a negative which caused a late on my credit report. I paid the balance and was trying to get it removed. I made additional phone calls to Lexus Financial requesting a supervisor In the executive leadership team and was informed these individuals can not be reached by phone. I should write a letter. I than reached out to the finance person at Hoffman Lexus asking for assistance in removing this late of my report. During the conversation we discussed an additional insurance I purchased that covers blemishes on lease in which I had on my previous lease.I informed him had I been educated prior to grounding my lease I would had this taken care he was not helpful. Also, during this conversation with the finance person who apparently he had a scheduled meeting I could hear his colleagues were in the background telling him to hang up on me he stated “I would never hang up on customer” I ended the call because he was arrogant and not helpful. I worked so hard to keep my credit score good. I was looking for guidance for the Hoffman Lexus on resolution of my issue no help. I even contacted Lexus financial to send me a letter so I could forward to the credit bureau. I was informed that I had to wait for the account closed. The balance was paid on 10/4 I have spent tireless hours trying to resolve my issue. It is unfortunate that as a consumer there is no one to help. Third lease worse experience.
Review of Hoffman Lexus Service
Reviewed by Ann Lauren Banda
in Windsor Ct
July 30, 2020
Always professional. Answer all my questions.. are not pushy . Very helpful and accommodating.
Monica is an excellent rep to deal with. Excellent for adhering to Covid 19 disinfection rules.
Oil change
Reviewed by Tracy C
in Manchester, CT
May 08, 2018
Great service and nice loaner as well. I would refer my family and friends here for sure. Everyone in the service department was very friendly
