Lexus of Westminster

Doug Cook is not the brightest person when it comes to making deals. Doug insists a credit application when client is paying with a cashiers check. What a waste of time for us, we bought two Lexus from another dealership the very next day.

should have learned my lesson from my last lease here in Nov 2020 (that's a different story where Doug tried changing the agreed upon deal 2 times before it was corrected while we were in finance. It's not surprising all the poor experiences are here. Our 3 year lease is coming up in Nov 2023 so received a Loyalty offer so elected to make an inquiry with a similar proposal to the last deal but utilizing current market RV, MF, and current incentives. Loyalty letter was from SM, Doug Cook, but he relegated Stephen Noh to be the sales point of contact. I used the loyalty email to spell out my exact offer that I was looking for on their in stock model to be fully transparent and expedient. Stephen emailed me so I called him to expedite things. He acted as if he did not see my proposal so I forwarded it directly to him and asked him to follow up on text once he talked to Doug. He pinged me right back a few minutes later and said that their offer and mine had a huge delta, but he wanted me to "come down to discuss". No way I'm going to waste driving over an hour each way on the 405 to "discuss' things. I told him as such and he promptly unsubscribed me from the text thread without even an acknowledgement. This is not only rude, but childish, and completely unprofessional. This is NOT the type of person that should be handling Loyalty clients. May be this dealership management doesn't care. [I got the sense of that from our wonderful internet sales manager at the time who got our previous deal done remotely and smoothly. He left a few months later and alluded to this.] I'm happily returning to our previous dealer in west LA to sign an even more aggressive deal than I had asked Westminster for. Only took 3 emails to confirm the deal and taking delivery tomorrow. The best way to show dealers- don't buy from them and don't put up with their unprofessional tactics.

Very Bad Experience to buy car from this dealership, I'm wasting my time to go and buy the SUV from them, Already Signed the doc and pay for the deposit, The Sales (Shooter) call and said I cannot sell you the car, Maybe they are Racist because I'm Chinese who try to save the Taxes money. Not surprising me when i see all the bad review from this Dealership.