Lexus
New Car Dealership in Santa Monica, CA
Overall Rating
4.7/5
Read dealer reviews
Lexus Santa Monica prides itself on providing a world class experience, from our award-winning staff to our stunning, one-of-a-kind showroom. Our focus on customer satisfaction has earned us the "Elite of Lexus" award for the last 19 years. This honor is a result of complete customer satisfaction and we continue to grow as a result of referrals and repeat customers. As with all LAcarGUY dealerships, Lexus Santa Monica is a leader in green automotive. We sell more hybrid vehicles than any other dealership in the world! We also have made investments to reduce our eco footprint and are big supporters of local environmental groups.
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Lexus Santa Monica Reviews
Overall Rating
4.7/5
107 out of 111 people recommended this dealer
Did not Disclose Severe Damage to Paint and Body
Reviewed by Christian R.
in Santa Monica, CA
February 25, 2020
My wife and I purchased a 2017 used Certified Pre-Owned LX 570 sight unseen. We were moving from Hawaii to Albuquerque, NM and needed a car to drive our family from CA to NM when we landed. Because of the reputation Lexus and Lexus Certified Pre-Owned vehicles have, we purchased it sight unseen. We landed in CA got a ride from a family member to the Lexus dealership to pick up our new vehicle. Literally walked around the vehicle for one minute, went in and signed papers. Moments later drove it across country. When we got to NM I had to wash the vehicle and this is when the issues arouse. The car had significant repairs to both back and front bumpers (never disclosed). Whoever covered up the issues used a slightly off colored paint, painted over the parking sensors, over spray on the taillights, mud flaps, and luggage protectors. The texture is horrible, when you get underneath the car you can see paint drips from excessive paint. On the front of the car, the same exact issues, paint over the parking sensors, paint on the accent lights and a cracked grill. Lexus of Santa Monica refuses to make this right. They will not cover any of the costs to get it corrected, rather they want me to drive to CA and maybe they will take care of it. I am stuck fitting the bill for something that Lexus should have corrected immediately.
This is just the beginning, the windshield wipers were not adjusted correctly and were hotting the windshield pillar, there are massive transmission issues that have creeped up, and the tailgate does not lift automatically. Yes these items can be corrected over warranty, but the underlying story is that the Service Department did not do their jobs or did them extremely poorly.
Worst dealership I have ever been to, never never go here.
Excellent experience buying my new car!
Reviewed by Liz
in Los Angeles, CA
April 16, 2019
I have leased and financed a few cars in my life and I have to say how absolutely grateful and happy I am that I decided to go to Lexus Santa Monica to lease my new 2019 Lexus NX300H. From beginning to end it was the best experience I have ever had. I was helped by sales person Nima Behnia. He was very well informed about the vehicles I was test driving and answered all my questions, and boy did I hit him with a hundred questions. This was the quickest vehicle purchase ever. I think I was in and out within 3 hours. Finance dept was also great. took care of my contract quick and everything was straight forward. I didn't feel like there was any hidden anything. My new car was detailed, filled up with gas and off I went. I would definitely recommend them to my family and friends. Go GET a LEXUS!
Lexus Santa Monica is the way to go!
Reviewed by Ajmullerusc
in Manhattan Beach, CA
November 23, 2017
I leased a Lexus NX 200T yesterday at the LAcarGUY Santa Monica location. I couldn’t be happier with my decision. The entire buying experience was wonderful, smooth, and so pleasant. The facility is beautiful and very well presented. I worked with Roxie (Roxanne), and she is a gem. She is very fair and trustworthy. While we were talking numbers, I could feel that she actually cared about my wellbeing rather than the bottom line. This is a very rare fine. Additionally, Justine worked with us in finance and did everything she could to help us. Again, she also cared more about me being protected than the bottom line. Max educated me about the features of my new car. He is great and very personable. He has a very calm demeanor and this was so valuable to me yesterday. Both of the Matts made sure my expectations were exceeded. They were attentive and came over to introduce themselves. I highly recommend Lexus Santa Monica - and more importantly - sticking to the LAcarGUY brand! Mike Sullivan and his team care deeply about customer satisfaction.
