Lexus of Marin in San Rafael including address, phone, dealer reviews, directions, a map, inventory and more

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513 Francisco Blvd E
San Rafael, CA 94901

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Sales: 415-329-6636

Used Cars: 415-413-0771

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Lexus of Marin

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

760 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Steer Clear of Lexus of Marin!!

Reviewed by Alice from Mill Valley, CA June 24, 2022

Lexus of Marin used to have great customer service. This has changed. Stay clear! We had the most awful experience with their service department after returning a loaner car. We were accused of damaging the gas tank. We received an accusatory and sexist message after 24 hours of the return asking to pay $1400. They called my husband stating “your wife did something to the car. Please talk to her.” As if he needed to manage me? Is this 1950? We literally never used the loaner car, filled up the gas on return, and delivered to their facility with no incident. The next week, I was followed out of Lexus after waiting 3.5 hours for a car inspection, by the service manager. Again, he accused me of damaging the car. They took the returned car in on a Friday no problem. 24 hours later left an awful voice message. I called my sales rep who said he was sorry and would take care of it. The following week I am followed out onto the Lexus parking lot my the aggressive sales manager. I have never been treated so poorly by a manager in my life. My experience is forever tainted with Lexus of Marin. They need new management. Desperately. We regret purchasing our vehicle from them and signing on for two years of service. I would much prefer to give my business to Masters European Japanese body shop in Mill Valley for future car service. They are excellent at customer service and honest business owners.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Alice, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact our General Manager, Chi Lee at (415) 233-7155 so we can work with you to make this right.

Overall Facilities 2

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Jonathan Wong and Bernard at sales and Casey at finance

Reviewed by 1979tomtranMay 22, 2022

Jonathan Wong and Bernard at sales and Casey at finance are phenomenal. They walk me through the whole process with ease. The best car buying experience ever!! Highly recommended!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I see many other reviews describing the team at Lexus of

Reviewed by ml_2022May 11, 2022

I see many other reviews describing the team at Lexus of Marin as excellent, friendly, professional, and helpful -- I certainly agree!! Buying a car here was a straightforward and enjoyable experience. Thanks a bunch!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Lexus of Marin

Why buy from us you ask? Here is 5 reasons:
1- A premier Sonic Automotive dealership.
2-Sonic price and peace of mind in buying.
3-We have a factory trained staff.
4-Guest oriented buying experience-100% transparent.
5-We offer extended hours.
6- Receive a higher trade in value than other traditional businesses.

Come to Lexus of Marin and see the difference recently under new management.

Ready to buy? Get a price quote before visiting the dealership.

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