Lexus of Roseville in Roseville including address, phone, dealer reviews, directions, a map, inventory and more

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300 Automall Dr
Roseville, CA 95661

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Sales: 209-248-6366

Used Cars: 209-248-6247

Reviews of Lexus of Roseville

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Overall Rating:

4.8 (out of 5)

91 out of 96 people said they would recommend this dealer

1 (out of 5)

Unethical Sales Management

Reviewed by Scott M in Roseville, CAMay 19, 2021

Unethical is the best review I can give this dealership. Their used car sales manager gives slimy shady car salesmen a bad name. We found a nice 2010 Lincoln MKX that would have nicely replace our car that was totaled when my wife got hit. The car had a steering issue that we brought to their attention. We were told a day later that it was fine. Went back in to test drive it on Saturday to find the same issue. They didn’t believe us until the salesman went for a ride with us and the car changes lanes as soon as he looses up on the wheel. We were told that the mechanic was out until Monday but that the car would be taken off line so that it could be sold until they fixed it and they would let us know as soon as it was done so that we could complete the purchase. No call on Monday. No call on Tuesday. I called the salesman on Tuesday afternoon to inquire and was told that he had been off for two days and he hadn’t heard but would look into it. This was 4:35pm. At a few minutes after 7pm I got an email saying fit was fixed and that the salesman would be off tomorrow but he could arrange for us to come in. 7 minutes later I get another email saying the his manager said the car was in the process of being sold. So much for honesty, integrity and honoring your word.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Terrible sales exp. and even worse for service

Reviewed by Loyal customer lost in Roseville, CaJune 30, 2019

When I bought my car at the end of Oct 2017, part of the sales deal was that I would get my first 3 services for free. I asked for it in writing and Dominic Lao, the sales guy said , no no no, don’t worry! It’s on your account trust me! I said are you sure? I don’t need anything? He said no! I get their yesterday 6/29/19 for my 3rd service and they say my bill is almost $300 for 15,000 mile service! I said, this one is my 3rd free service right? The service adviser Ashley says no...? I told her the story and she said sorry, there is nothing on your account, you’ll have to talk to the sales manager ( Jim or Jay) at 830. I said ok, and waited until 830. Ashley comes out a few min after 830 and says oh, he’s not here yet, I can have him call you at 9. I said ok. Left Lexus and 9:45 rolls around and still no call. I called him and had to make the receptionist on the phone page him because she continued to tell me he wasn’t at his desk and wanted me to leave him a VM. I talked to jim or jay and explained to him what happen and he said, oh we don’t do that... our sales guys can’t make that call and we don’t ever offer prepaid service. I continued to explain to him the conversation we had and he said “ I’m not playing this he said, she said game. I need to talk to your sales guy Dominic. He’ll call you back.” At this point, im very irritated that a manager can’t make a decision and make the customer happy. The sales guy called me back and said he would never say something like that, but don’t worry, I’ll get it taken care of and call you back. I get a call from Ashley from the service dept. and says my car is ready so I asked her what the deal was with my bill. She said “oh they didn’t call you? Last I heard, there is no discount and you will pay the entire price. I’ll have them call you back.” Dominic calls me back again and basically said sorry, too bad. Everything we have is in writing and I didn’t write that anywhere. I went off on him and told him that he’s a sleezy sales guy and told him he’s a liar and that was the end of it. I had to pay the whole bill when I got there. And now actively looking for a different car from another manufacture. I have told my entire family about what happen as well as friends. A few were in the market and 1 was about to purchase a higher end Lexus but now decided on another manufacture as well. I will never give them my money ever again! If you are reading this, if you want terrible service and an experience where you are clearly taken advantage of and takes down to, please visit Lexus of Roseville. If you want to be respected and valued as a customer visit anywhere else.

Customer Service 1

Buying Process 1

Quality of Repair 2

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Best possible experience

Reviewed by Proud Hybrid owner in Sacramento, CANovember 13, 2012

From start to finish, this has been without doubt the best buying experience we have had to date. So professional, not at all pushy. Really the best experience we could have hoped for. We left there with our new car in shock that everything went so seamlessly and smoothly. Thanks so much to everyone involved.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

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