Lexus of Riverside in Riverside including address, phone, dealer reviews, directions, a map, inventory and more

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3150 Adams St
Riverside, CA 92504

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Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Lexus of Riverside

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

9 out of 10 people said they would recommend this dealer

5 (out of 5)

Best service

Reviewed by Holly K. in Riverside, CAOctober 10, 2017

I am very surprised by the previous negative comment and I can only wonder why people would leave them anonymously, could it be a competitor or ex-employee? I am only guessing because we purchased our car from this dealer several years ago and continue to have our maintenance and repairs performed at Lexus of Riverside. From the moment we stepped into the dealership to current day, we continue to have positive visits. Robert, our service advisor continues to make sure we are completely happy with everything they do for us and their prices are comparable to other dealerships.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Appalling Sales and Management

Reviewed by DisappointedOwner in I.E., CAJanuary 14, 2016

Far from being "Simply Better," as they state. After 2 bad experiences and how they were handled I cannot recommend buying a car here. Customer service from the sales department is horrible. They are not honest and "play games" to make you pay more. After ending my lease and starting another one at the this dealer, I was unable to give good ratings on a survey for my salesman due to his rude attitude and lack of care to make the experience as easy as possible. They gave me quote that was much higher than my previous car (even though new one had a lower MSRP). Cross shopped with dealers in LA which offered much better deals (several thousands) for the same exact car. Wanted to buy from local dealer due to perks, so I contacted them and they started slandering the other dealers. They changed their tune immediately when they heard the other dealer had the car ready, and said they will match it since they already traded with another dealer. Upon arrival to close the deal, none of the paperwork was started even though they had most of our info on record. We waited for 3 hours, while salesman was on his phone, for them to finally get us in the finance office. When we got in, the finance person was confused and didn't know what was going on. Spent another hour signing paperwork. When we finally finished, the dealer had been closed and the salesman rushed us out the door. Even though I wasn't able to give a good rating on the survey, I returned to the dealer again to purchase another Lexus in hopes of having a better experience with a different salesman. After haggling a bit, the salesman brought a copy of the survey and stated, "My manager says we cannot come any lower on the price due to your past survey. Your survey really hurt us so we need a way to make up for the loss." Punishing a customer for their survey is a low blow. No follow-up was made after they received the survey to find out reasons for mediocre ratings. As I let the salesman know about my disappointment and disgust, the sales general manager (Mark Marchant) finally came out and started yelling and lecturing me. "How can you give us a bad survey after we got you such a good deal? Your deal was one of the worst for my dealer. I trusted that you would give my salesman a good review and you didn't. My salesman lost his holiday bonus because of you and your survey. It seems like we can't please customers like you." He didn't allow me to explain before he told us to leave and stormed off. He seemed to be set on getting revenge and teaching me a lesson. When I got a quote from a different dealer that was a couple thousand less, on a similar car, he started slandering the other dealer saying that it was a trick and too good to be true. Went down to the other dealer and picked up the car for the deal I wanted. It is obvious that the sales GM had an agenda to rip us off by using the past survey as ammunition. When I brought my experience to the attention of the GM for the dealer, she ignored the email, and a different personnel at the dealer had to get a response over the incident for me. She told the personnel to tell me that she "did not agree with my statements and therefore we would need to agree to disagree." No follow-up, apology, or desire to investigate the situation. I have never encountered so many rude managers in my life. They treat their loyal, returning customers like trash after one little survey. Be careful what you say on their surveys because they are not anonymous and can be used against you when you try to be honest. Dealer does not represent the Lexus reputation for excellence. Other dealers provide more competitive pricing and better inventory.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Riverside Lexus

Reviewed by Ann Stormes in Tucson, AZJune 04, 2015

If you are looking to purchase a car, go straight to salesperson Garth Reno. I purchased through him twice. Gave me the best price first time around and made the deal, which involved finding an obscure interior request and then transferring the vehicle across many state lines. Best car purchasing experience 2x.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Lexus of Riverside

At Lexus of Riverside, it's our mission to provide the drivers of Riverside CA and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and pre-owned Lexus cars ever built. As a certified Lexus dealer in Riverside, we go above and beyond to implement our expertise and experience to assist your every need.

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