28242 Marguerite Parkway
Mission Viejo, CA 92692
Sales: 949-274-9182
Used Cars: 949-485-5405
Sales Department
| Sun | 9:00am – 5:00pm |
| Mon | 9:00am – 5:00pm |
| Tue | 9:00am – 5:00pm |
| Wed | 9:00am – 5:00pm |
| Thu | 9:00am – 5:00pm |
| Fri | 9:00am – 5:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 4:00pm |
| Tue | 7:00am – 4:00pm |
| Wed | 7:00am – 4:00pm |
| Thu | 7:00am – 4:00pm |
| Fri | 7:00am – 4:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Mission Viejo, CA that carry Lexus
Overall Rating:
4.2 (out of 5)
98% recommend this dealer
2793 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
My main contact was Luca Warburton.
My main contact was Luca Warburton. He is a bright, thoughtful, and hard warkingvdales professional. Zoe did my new car briefing and I couldn’t believe the depth of her knowledge. In addition, she has extraordinary communication skills. Eric, the sales Manager went out of his way to solve a small problem for me. I was fortunate to meet Sean, the managing partner. He went above and beyond to talk about the culture he is maintaining at the dealership. He is a real believer in the old motto that the customer is king. Although the dealership is a bit of a drive from our home, my wife and are committed to take care our service at South Coast Lexus. We made a lot of friends there in no time.
Dealer Response
Thank you for your review and for taking the time to share your wonderful experience with our team. It's truly heartwarming to hear how our sales professional provided such bright and thoughtful service throughout your visit. We're delighted that your new car briefing was so comprehensive and that our team member's extensive knowledge and exceptional communication abilities made such a positive impression on you. Your recognition of our sales manager's dedication to resolving concerns and going the extra mile means everything to us. It's particularly meaningful to hear about your conversation regarding our dealership culture and commitment to putting customers first - this philosophy is at the heart of everything we do at South County Lexus. We understand that making the drive to visit us requires commitment, and we're honored that you and your wife have chosen to continue your service relationship with us. Building genuine friendships with our customers is exactly what we strive for, and it sounds like our team succeeded in creating that welcoming environment from day one. We look forward to serving you for many years to come.
Maximum rating = 5
Worst experience ever.
Worst experience ever. I bought a used lexus from them . As much as i tried to ask all the right questions, the sales person, Chris Ward lied to me about the condition of a major part of the front suspension , telling me the former owner had everything replaced. I drove the car back to Colorado only to experience issues during the drive home . I took it to my local lexus dealer the next monday only to find the repairs had not been made and I was looking at a $3500 repair bill. I tried to work things out with the dealer and they did the least amount possible. DO NOT buy a used car from these guys. Once you are out the door they wont give xxxx about you or your car.
Dealer Response
We strive to provide complete transparency and exceptional service to every customer, and it’s clear that in your case, we fell short. We take your concerns about the front suspension very seriously. While our goal is always to provide accurate information about the condition of our vehicles, it seems there was a miscommunication, and we deeply regret the inconvenience and cost this has caused you. Your experience does not reflect the standard we hold ourselves to, and we want to make this right. We encourage you to reach out directly to Roy Tunno, our Fixed Operations Director, at 949-347-3500 so that he can personally review your situation.
Maximum rating = 5
I did not like the fact that I was required to fill out a
I did not like the fact that I was required to fill out a credit application to hold the car even though I had financing pre-approved. Then when I relented, it turned out I couldn’t opt out of a fine print provision that allowed them to sell my personal information. So I said no deal. They tried to salvage the deal and said they would go ahead my credit union anyway, so I gave them my contact information and they never followed up with my financial institution. They did follow up with warnings that until they physically got the check and it cleared, the car could be sold. In the meantime, I found another Lexus dealer who let me out $1000 down to hold the car I wanted and they got my check and balance and I got my car in a couple of days.
Maximum rating = 5
At South County Lexus you can expect a world-class purchase and ownership experience. Our knowledgeable and accommodating staff is here to serve you for years to come. We have a large selection of new and pre-owned Lexus vehicles.
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