South County Lexus

had an extremely frustrating experience with this dealership. I was going back and forth with a saleswoman for days about a specific car. We set up an appointment, she sent photos, and confirmed price & details. Based on that communication, I drove an hour and a half to see it in person. When I arrived, I was casually told the car had been sold the night before. No heads-up. No message. Nothing. I rearranged my schedule and spent three hours driving for absolutely no reason. How does a dealership not know or not bother to tell a customer that the vehicle they’ve been actively discussing is no longer available? This was incredibly unprofessional and unorganized, they are incompetent and inconsiderate!! I would strongly caution anyone thinking about buying here to double-check everything and be prepared for poor follow-through. Personally, I would not recommend buying from these people.

sales will try to pull some documentation fee for $800, and if you walk they magically wave it, however, service is pretty good here

My main contact was Luca Warburton. He is a bright, thoughtful, and hard warkingvdales professional. Zoe did my new car briefing and I couldn’t believe the depth of her knowledge. In addition, she has extraordinary communication skills. Eric, the sales Manager went out of his way to solve a small problem for me. I was fortunate to meet Sean, the managing partner. He went above and beyond to talk about the culture he is maintaining at the dealership. He is a real believer in the old motto that the customer is king. Although the dealership is a bit of a drive from our home, my wife and are committed to take care our service at South Coast Lexus. We made a lot of friends there in no time.