Lexus of Glendale

Excellent customer service by Randy Castellanos and Service director Chris Garabedian. The Customer Service team and Service Director provided prompt, professional, and exceptionally competent assistance. Their communication was clear and thorough, and they demonstrated genuine care throughout the process. They made me feel fully supported and taken care of from start to finish. I highly recommend their service.

STAY AWAY FROM THIS DEALER! Lies after lies, the worst experience ever! I was shopping for a 2025 Lexus UX. They showed me a demo car and lied that it was only a few weeks old. In reality, it had been sitting there for 19 months. I only found this out myself after paying the down payment and checking Carfax, which showed only about 2 years of warranty left. Instead of admitting the truth, they tried to sell me a full warranty. When I confronted them why they lied about the age, they played dumb and pretended not to know the car’s actual age. Denice and her manager Nick, were not transparent from the start, selling an old car at a new car price. When I tried to negotiate (as any normal buyer would, because this is our hard-earned, after-tax money), I was treated rudely. Denice was sarcastic and even hung up on me twice. If my offer was too low, then just don’t do the deal and don’t call me back. Basic kindness doesn’t cost anything, I genuinely hope she treats people around her better. I even apologized in person for bargaining and thanked them for their time and efforts, only to feel completely played and deceived. They also tried to have me sign a 4.89% interest rate when a 2.49% option was available. I decided to cancel the purchase and walked out furious. Only then did they call back, suddenly admitting fault and offering “full warranty.” See, LIES AFTER LIES. I understand salespeople have quotas and tactics, but lying to customers and covering it up is not business — it’s manipulation. These are disgraceful, deceptive practices.

STAY AWAY FROM THIS DEALER! They had lies after lies. Worst experience ever. I was shopping for a 2025 Lexus UX. They showed me a demo car and lied that it was only a few weeks old. In reality, it had been sitting there 19 months. I only found out after paying the down payment and checking Carfax, which showed about 2 years of warranty left. Instead of admitting the truth, they tried to sell me a full warranty. When I confronted them about the age, they played dumb. Denice and her manager Nick were not transparent, selling an old car at a new car price. When I tried to negotiate — as any normal buyer would with our hard-earned money — I was treated rudely. Denice was sarcastic and even hung up on me twice. Basic kindness costs nothing. I even apologized in person for bargaining and thanked them, only to feel completely played and deceived. They also tried to have me sign a 4.89% interest rate when a 2.49% option was available. I canceled the purchase and walked out furious. Only then did they call back, admitting fault and offering “full warranty.” LIES AFTER LIES. I understand salespeople have quotas, but lying and covering it up is manipulation. These are disgraceful, deceptive practices. If you want honesty and respect, shop elsewhere.