Lexus Escondido

This is a review specifically for the service department of Lexus Escondido. I have not purchased a new car through them yet, but I will on my next Lexus. I am extremely careful with my cars and I maintain them visually myself. I’m not a big fan of scuffs on the door sills or new marks that show up when automotive service places are just negligent. Lexus Escondido is NOT negligent. They listen to what you’re concerned about and work around your asks(even if said asks are a little crazy.). I have an all white interior on my 24’ LC500 and I wrap up all the vulnerable parts of the interior before I bring it to them so they can just do their work. Christian Burke is super communicative on the service writing side and Rafael is a lead tech that honestly explains anything and everything he’s doing to your ride if it’s somewhat involved. I cannot say enough good things about these guys. I even had an issues with an aftermarket lift from Westcott on my 24’ GX550 and Lexus Escondido didn’t bat an eye and fixed what trash work Westcott designs did out in Arizona. I will bring all my service work, including my dads Lexus, to Christian Burke forever. Of note: I live all the way down in San Diego and drive PAST Lexus San Diego up to Escondido to have such a good experience.

I recently brought my Lexus in for its 35,000-mile service and a full tire replacement, and I had an excellent experience from start to finish. The entire process was smooth, efficient, and professional. A special thank-you to Maryann, my service advisor, who was incredibly helpful throughout. She clearly explained what the service included, and kept me updated every step of the way. Her communication was excellent and made the whole experience stress-free. I'd also like to personally thank Mr. Doumit for overseeing the service and ensuring everything was completed to the highest standard. The new tires (Michelin Defender 2) feel fantastic, and the ride is noticeably smoother and more responsive. I really appreciated the attention to detail and the care they took with my vehicle. It's reassuring to know that my car is in such capable hands. I've always trusted Lexus for quality, and this visit reaffirmed that trust thanks to the outstanding team here. Highly recommend the Escondido location for anyone looking for top-notch Lexus service!

I have been a customer for over a decade with Lexus Escondido. I have purchased 2 vehicles with Escondido and all of my maintenance services and repairs have always been with this location. In Wednesday, my husband dropped off my vehicle because the tire pressure light was on and needed to be reset or repaired. When he dropped it off, he also asked that they do the regular oil change and maintenance. He went to pick up my car and paid about $1,400.00 just to find that the tire pressure light is still on. Christian Burke, the Service Consultant said that will be an addition $1,200 to fix the sensors. Now, the sensors light was the main reason the car was turned in and the regular maintenance my husband added was just so we don’t have to come back at a later time. We feel SCAMMED and seriously may not come back to this location. Why didn’t you fix the main reason that we took the car in for? You couldn’t miss that light that alerted the concern on the dashboard. Very very disappointing. We are a military family and will definitely share this with experience with our tribe.