Lexus Escondido in Escondido including address, phone, dealer reviews, directions, a map, inventory and more

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1205 Auto Park Way
Escondido, CA 92029

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Sales: 760-670-2041

Used Cars: 760-594-9321

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Lexus Escondido

Overall Rating:

3.9 (out of 5)

71% recommend this dealer

44 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do not go to SELENA LUEVANO.

Reviewed by Myrna Domingo from San Diego CASeptember 07, 2021

This is my 2nd car that I bought from Lexus of Escondido. I was happy with my first one which I bought in 2018. The salesman was knowledgeable. I was going to see him again but then as soon as we parked, we were approached by SELENA LUEVANO. I did not want to be mean to her so I just went with her. It was a disaster. She did know anything about the car she was selling. She did not even told me that there is only one key and that the other key was missing. She only told me after I was done signing. I was there waiting for 6 hours just sitting. I got my car, Friday August 20th and she said I will have the key that Monday since the other key was in Carlsbad and it was in a lock container and nobody will be able to open. Today is September 7 and I still do not have the key. I called her Manager, Sammy Doumit and he did not even know what is going on.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Misael Minaya is a shady liar

Reviewed by H.F. from CA - CaliforniaAugust 24, 2021

Misael Minaya ruined the entire experience. Everyone else I dealt with was friendly. Misael lied, disrespected, and ridiculed us in his office. He was upset that he wouldn't be financing for us and he spoke to us like trash. He didn't explain a single document, and certainly didn't explain any packages or add-ons. All he wanted was a check "from you" he said firmly and loudly as he pointed at me. He lied and we knew it but kept our mouths shut since we just wanted to get out of the bullying abusive environment he had us in. He interrupted me while speaking loudly and pointing at me while I was on the phone with the bank. He wouldn't allow me to see documents I was signing and if I glanced at it he kept repeating "sign sign print." He also said "I don't care how you sign, just print the way you see it." He essentially mocked us for looking at documents before signing and was not answering any questions we had about rates, loan amounts and packages. The guy is unethical, egotistical and represents Lexus in a very bad way. EVERYONE else was great. Misael was very poor hence the poor ratings

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

TERRIBLE TERRIBLE Customer service!!!

Reviewed by MG from MurrietaFebruary 02, 2021

Terrible terrible customer service. They’ve had my vehicle for over 2 weeks and never call me to update me on the status of my vehicle. I’ve called both the general manager as well as the service manager. Both are worthless and fail to return my call!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lexus Escondido

CPO Lexus specials and new Lexus inventory we also have many used Lexus vehicles available. The Lexus parts and Lexus service department offers top of the line automotive care to our customers with the most current diagnostic and repair equipment available while our factory trained technicians deliver the efficient and quality vehicle service you've come to expect. Your experience at Escondido Lexus will be an unforgettable one.

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