Lexus Carlsbad

I purchased a car from this dealership, I paid the advertised price plus tax and license. The finance department added $899 +Tax for an additional service that I specifically said I don't need any additions, but they did without my consent, it took me over 7 weeks to get back the refund that they were trying not to refund.

Used car manager Jorge tried to tell me that the Lexus I was interested in was traded for only $100 above the lowest price they would go, which is an outright lie as we all know they don't give near top dollar for a trade in. Then when I explained that there are other vehicles for sale right now with same miles and year that are Lexus Certified(theirs is not), he actually said "then why don't you buy one of those". Terribly rude and no people skills. How he got to be a manager is beyond me. I'll take my hard earned money elsewhere and I suggest you do the same. It didn't feel like a Lexus dealership, more like a low class used car lot.

This dealer is terrible they are not ethical. They attempt to sell L/Certified cars that have damage and do not disclose the information to the public. A L/Certified to Lexus meant the car had he highest standards. In this dealership they do not let the customer know of the damage to take advantage. Avoid this dealership as they are terrible. This is the first Lexus dealership that I have encountered to be so bad. Look them up on BBB and you will see that they have a D- for rating.