Land Rover North Austin

Not a happy camper, worked there for 7 months. I was harassed by Rick the valet supervisor and Kris the service manager on several occasions. I also witnessed how certain customers are treated versus others. I wouldn’t recommend doing with this location until they change their culture as far as leadership!!!

We were looking for a specific vehicle and found it on Cars.com. Sewell reached out immediately. I explained this was a purchase for my parents, who were use to driving around from dealer to dealer. I told my Mom and Dad there was an easier way. Will was our sales person and he reached out immediately providing me with all the vehicle info. We agreed to meet with him the next morning . When we arrived at Sewell, Will greeted us and was so friendly and kind. My parents were overwhelmed with the dignity and respect this dealership showed us even though my parent’s barely speak English. They have always been intimidated in high class places but they felt so welcomed- like family. Before you start thinking - Oh it’s because they bought a Rover… no they didn’t , they bought a used Chevy in pristine condition. The most impressive take away is that they didn’t treat us any less than their usual client base. They offered to wash the car and do an oil change and deliver it to her home the next day. All I can say is that Sewell Land Rover North Austin deserves to be recognized for excellent customer service and to thank Will for having the the most genuine care for us. I hope all dealers would learn from this dealership … It’s not always all about the money. I am positively certain the next time I look for a vehicle I won’t be going anywhere else.