Jaguar Land Rover Nashville

James was extremely friendly and responsive throughout the process. Although I didn’t use the dealership for financing, I appreciate the stellar diligence and customer service that I experienced throughout the entire process. I will definitely be returning!!!!!!!

I took my vehicle here to be serviced. It took 3 weeks to get it back. I received 0 updates. It was done last Monday, yet I'd never received an update. My check engine light is on again! The only reason I knew it was finished is because my fiance stopped by to check in on it's progress and to speak to the service manager. I'm ready to get rid of it to keep from dealing with them again! I was never offered a loner. I'm just thankful my fiance had his work vehicle to drive, so I could drive his. I DO NOT recommend!

BEWARE! My review concerns the service department. Left my LR for windshield leak and inspection / check-up. Picked it up and was told the visual inspection was normal including the cooling system and the windshield (no cracks, when there was clearly a crack on the driver's side). On the way home, my LR overheated and the engine blew up. When I called to talk to the rep, he said he would have the technician that looked at it give me a call. He never did. I left 3 messages for service dept manager to call over 4 days. He never called. I emailed the dealership manager and he called me a liar. He said he couldn't see where I had called at all on the call log from my cell phone. That's because I called from my office phone. He was more worried about whether or not I actually called than in discussing the problem with the LR. The attitude trickles down from the top! I emailed the dealership owner to talk to him about my LR. He basically said I was the victim of bad luck and that I had never actually asked for diagnostics. So, again, I was called a liar. Worse than that, my truck was running fine before I left it with service department. After leaving it with them, I now need a new engine that costs more than the LR is worth to replace.