Jaguar Land Rover of Willow Grove

Outstanding and sincere customer service starting from the GM all the way along the line. Even though Princeton is a bit closer for me I travel here as I have always had great experiences with sales and service.

I am beyond frustrated with my experience at this Land Rover dealership. Over the past year, my car has been in their service department five to six times for the exact same issue. Each visit, they kept my vehicle for weeks—sometimes over two months—claiming they were attempting to locate the problem. Every time they returned the car to me, the issue resurfaced within a month, and I was right back in their service bay. For nearly every visit, my warranty covered the repairs. I personally paid thousands of dollars once, but the dealership also put through thousands in warranty-covered repairs throughout the year. Now, after all of that, I’m being told I suddenly need a new engine. What’s most upsetting is that it’s clear the engine was the root cause of the problem from the beginning. Instead of properly diagnosing it, they applied temporary “fixes” that never addressed the real issue. After dragging this out for over a year, my warranty is now nearly exhausted, and I’m being told I must pay almost $20,000 out-of-pocket for an engine that should have been identified as the issue on the very first visit. It feels as though the ongoing misdiagnoses conveniently benefited the dealership—letting my warranty run down while the core problem kept getting ignored. I trusted them to do honest, competent work, but instead I’m left with a massive repair bill for an issue that was present all along. I will never return to this location for service, and I strongly caution others to think twice before trusting this dealership with something as important and expensive as your vehicle.

This dealer provides exceptional service. I never have to worry about them damaging my car. This is the only Jaguar dealer that I will take my car to because I always get the car back better than I left it.