Jaguar Land Rover Allentown in Allentown including address, phone, dealer reviews, directions, a map, inventory and more

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5254 Tilghman Street
Allentown, PA 18104

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Sales: 610-365-1836

Used Cars: 610-365-1838

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Jaguar Land Rover Allentown

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

315 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

My Land Rover Discovery had nothing but trouble from the

Reviewed by DisappointedJuly 16, 2022

My Land Rover Discovery had nothing but trouble from the day I purchased it. Service ignored and/or dismissed my concerns until it stalled on a major highway. Six service visits (the last of which lasted over a month at a different dealership) later, the issue was discovered. Service team was really unresponsive, kept charging me for work that didn't fix the problem, and wouldn't offer a loaner car.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Incompetent and unprofessional staff

Reviewed by I D from New YorkJune 17, 2022

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

My 2010 Range Rover Sport arrived at Land Rover Allentown

Reviewed by idJune 17, 2022

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jaguar Land Rover Allentown

At Jaguar Land Rover Allentown we offer new Jaguar and Land Rover vehicles in Allentown along with Certified and Pre=Owned cars trucks and SUVs by top manufacturers. Our Brand Specialists will help you find that new or used car you have been searching for in Allentown. For years our financial staff at Jaguar Land Rover Allentown has offered expert advice for those seeking a great Jaguar and Land Rover car loan or lease. Our service doesn't stop there. Allentown customers can come in and take advantage of our knowledgeable Jaguar and Land Rover vehicle repair technicians and a fully-stocked inventory of Jaguar and Land Rover car parts.

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