Jaguar Land Rover Cincinnati

Horrible service, car manager told me it would take longer since they had no parts or tires. Waited three days later said the parts were in. I brought the vehicle back the following week since he called on Friday . Asked for a ride back to dealership. Nick told me the boy was unavailable. I finally got a Ride back after Uber. Arrived on Thursday after waiting all week. After paying over 4000 for brakes 2 tires . When I brought the vehicle in the front right tire light was on. When I finally was able to leave the evoques back tire light was on. This was because they took the new tires and switched back the old tires to the back. Crooks get a different vehicle. The mechanics are terrible.

I took my 2018 Velar in for service. The service department has been fantastic in the past, but that certainly wasn't the case this time. I never received a phone call from the service department regarding the progress of my service visit. The car sat there for two weeks without a single call. The texted me, but the message would not open. When I called, they said they communicate by text. Service is about relationships, not hiding behind text messages. I had to call the dealership on two separate occasions while my car was at the service department. No communication from the dealership. Very disappointing. I finally went and got my car. While on the phone I asked for the service department to send me the email of the general manager via email. I have yet to receive that email. I will find another Land Rover dealership to service my car from now on. So very disappointing with the lack of customer service. I

Love this dealership. Upscale luxury. Very knowledgeable of the Jaguar/ Land Rover value proposition. Relational sales technique. Focuses on the value add to the customer and long-term service sales opportunities.