Land Rover Cary

Brittany was my salesperson. She didn't pressure me to purchase a vehicle...she just supplied me with various options and made purchasing my vehicle a pleasant moment. If you go to RR of Cary find Brittany...you won't be disappointed!! Thaaaaaks Brittany!!🥰

I cannot believe I am writing this review because after twenty years of walking away disappointed from this dealership I finally had an experience so outstanding that I feel compelled to share it. From the moment I walked in I was greeted warmly and offered a refreshment. I had originally asked for a salesperson I had worked with in the past but since they were not in that day I was introduced to Patrick. I can honestly say I have never met anyone who knows more about cars. His knowledge of the Discovery, Defender, Range Rover Sport, and full size Range Rover was unmatched. He walked me through every detail with such expertise that I felt completely confident in my choices. Then came Chris, the sales manager, who was just as phenomenal. He did not rush me into numbers. Instead he took the time to understand my situation, lay out different scenarios, and work with me on financing and lease options until we found what truly fit my needs. Behind the scenes David, the General Manager, worked closely with Chris to ensure they extended the very best offer to me right up front. They avoided the hassle and back and forth that I have always dreaded with car buying. Finally Pete in finance made what is usually the most dreaded step surprisingly enjoyable. We had a great time together and I even chose to purchase most of the extended packages because of how well he explained everything. I have purchased many cars in my life and I can confidently say this was one of the best car buying experiences I have ever had. For the first time I left Land Rover Cary not only with a vehicle I love but also with genuine excitement to work with this team again. If you are in the market for a Land Rover ask for Patrick, Chris, and Pete. You will be treated with respect, expertise, and care from start to finish. This team has completely changed my perception of this dealership. Thank you for finally delivering an experience that matched the luxury of the Land Rover brand.

In June of 2023, we bought a used Range Rover Sport from LRC and initially we were happy with the purchase. A few weeks after our purchase, we experienced smoke coming from under the front right off the vehicle. We took it in for service and LR told us it was a loose exhaust pipe and they had the " parts" to fix it. What they didn't tell us is that the part was bolt and this charged us $800 for the repair. Not covered by the warranty. Remember this, it will come back up. Gross. We were able to drive the vehicle for a couple more months, and we're relatively happy with it until 10/25/2023 when this vehicle with 51,000 miles on it suffered COMPLETE CATASTROPHIC ENGINE FAILURE. I Am Not kidding. I had the car towed to my local, TRUSTED mechanic and they told me what I heard the most, that there was something that was preventing the event from turning over.I called LR to see if they could help. This is one of two helpful thing they did. They confirmed the failure and that the engine would need to be replaced. I asked Land Rover what they could do to help, and their answer was not good. First, it took me 3 phone calls, all without response, and finally a visit from me just to get someone to speak with me. I think I caught them off guard, but that was my intent since they WOULD NOT return my calls. I was finally able to get them to give me a quite on replacing the engine, and that would be over $32,000! No, they would not cover any of those costs! I was also able to get the full maintenance records from the dealer and well, there were some enlightening things in there. At this point, I had a mechanic to source and replace the engine, at a less than half the cost quoted by the dealer. In the meantime, the dealer had told me that all regular services has been done on schedule and at the dealership. Fast forward to the engine breakdown. This is where we really uncover the shadiness and lies. My mechanic discovered that the EGR valves were completely blocked and caked with carbon. He also discovered that the turbo assembly was not properly connected to the exhaust (remember the first issue they charged me $800 for?) And that there was a bolt missing from the exhaust pipe (again, first issue) and tons of blowback on the engine. In the maintenance records, I found out that Land Rover had PREVIOUS FIXED THE TURBO AND EXHAUST! Basically they attempted to fix and did not, faked fixing it again and charged me for the work! The first 5 or 6 oil changes were done at regular intervals of 5000-6000 miles. However , the last interval was over 17000 miles. That is absolutely ridiculous and LRC should have changed the oil before they sold that vehicle. Again GROSS NEGLIGENCE AND INCOMPETENCE. I called Leith corporate headquarters promptly received a call from the GM (David). At first he seemed genuinely apologetic and offered to cover some of the repair costs, and if we wanted to work a deal on another vehicle when this one was repaired, just come to him and he would work with us. But true to the stereotype of a sleazy sales weasel, when I tried to call him, he never returned my calls (3x). Again I was forced to drive to the dealership to get any acknowledgement at all. I asked him to explain to me what a "Deal" meant and he refused to help unless I had a vehicle in mind. He did not want to put any effort into assisting us. I was utterly disgusted. We finally, after 5 months got our car back and had been driving it. A 2017 engine with 10k less miles than the one that failed. Was running great, even drive it to Florida. I changed the oil twice and seemed to be running well, until last Thursday, February 6, 2025, When on our way home from a show, this piece of Garbage failed again! At 50,000ish miles. Right on schedule as it seems. I want to vomit and again I have no confidence in repairing this vehicle DO NOT BUY A LAND ROVER VEHICLE OF ANY KIND DO NOT BUY A VEHICLE FROM LAND ROVER CARY DO NOT BUY A VEHICLE FROM LEITH AUTOMOTIVE GROUP EVER