Land Rover Bedford

Great experience. Dealership was warm, welcoming, clean and the sale department was great to deal with. No pushy salespeople. Answer all questions I had. We were able to work out a deal on a vehicle they had on their lot. We’re definitely do business with this dealership in the future. And can’t wait till Wednesday when I pick up my new vehicle. 5 star Dealership in my opinion. Would recommend this dealership to anybody in the market for a New or used Vehicle. Donnie

DO NOT SERVICE your vehicle at this location. Water pump replacement resulted in cracked radiator turned into blown head gaskets 3 days after picking up my 2016, LR4. After service of cracked radiator was performed, had to sign a Disclaimer to fix the damage to my car. After signing disclaimer under deress, head gaskets blew while installing new radiator. I purchased my 2016, LR4 in August of 2020, with 52,000miles I have been taking my LR4 to this Bedford, NH location since my first oil change and never had to sign "older vehicle disclaimer" The level of customer service Ai received with this visit is awful, it was excuse after excuse and never an apology, always Unfortunately!!! I have to say, they do not stand by 100% customer satisfaction. They refunded me my $2500 and sent me on my way as I towed my LR4 off the lot. DO NOT SERVICE YOUR Vehicle at this location. I never had any issues w my car, my coolant light came on, I brought it in for service, replaced water pump. 3 days later, my LR4 over heated on the highway, towed my car back to the dealership, told my radiator cracked, after replacing cracked radiator, they blew my head gaskets. Only to find this happened when I called about he loaner pick up the next day. I was told oh we were able to receive a radiator on Friday and on Monday your engine failed, you need a new engine. Really!!! Why was I not notified on Monday Unfortunately, you need a new engine is what I was told. This dealership is a joke!!! This is the short version, I have 26 emails to confirm the severity of this issue. I have towed my LR 4 5 times in the past month and have recently had a Digital Vehicle Inspection on my LR4 to diagnose the severity of my engine damage. I've towed my car to 3 different Land Rover Certified Dealerships to get the same end result in what caused my car to overheat. " failure to pressurize the coolant system properly, which could cause the engine to overheat". yes, this situation happened, with the sequence of events to lead to where I am, its the principle. They just don't care!! As a small female business owner myself, I would NEVER treat my customers in this manner nor another human this poorly. customer LOYALTY obviously is not important here. Just another number. NEXT!

If you want to pay top dollar (they were charging a $20,000 surcharge during Covid) and get the least possible for your trade, this is the place for you.