Jaguar Land Rover Farmington Hills in Farmington including address, phone, dealer reviews, directions, a map, inventory and more

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38200 Grand River Ave
Farmington, MI 48335

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Sales: 248-919-2052

Used Cars: 248-919-2047

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Jaguar Land Rover Farmington Hills

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

201 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

A very respectable, proper dealership.

Reviewed by SleyMay 20, 2022

A very respectable, proper dealership. Rob Ghanem exceeded my expectations as a salesman with my experience at Land Rover Farmington Hills.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Rob was able to meet your needs. At Land Rover of Farmington Hills, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Tony Malouf, Sales Manager 248-426-3603 tmalouf@foxmotors.com

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I had to call on several occasions to find out the status

Reviewed by weeluvtotsApril 15, 2022

I had to call on several occasions to find out the status on my vehicle. They had my vehicle for approximately two weeks. When they delivered my vehicle they did not detail it at all as they promised.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Aaron Lee, Service Manager 248-426-3607 alee@foxmotors.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

🚩🚩 DO NOT, LISTEN!

Reviewed by djlife24February 16, 2022

🚩🚩 DO NOT, LISTEN!... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran great before I before I took it there with NO issues. All I did was just lose my key fob. That's it! I've NEVER had any issues with my truck AT ALL until I brought it to Farmington Hills Land Rover. First of all they don't meet correct appointment times. Almost a week later after my scheduled appointment my vehicle was finally pulled in... Only bc I called them and they finally decided that day to pull it in... I REPEAT DO NOT TAKE YOUR VEHICLE HERE... So the Service Manager Erin Lee calls me later that day and tells me I can come get the vehicle is ready. Upon the call he then tells me that the way that I'm gonna have to start my truck now is a different way then I normally start it. I have to go under my steering wheel to start my vehicle and btw your whole dashboard is out, your heating and cooling system doesn't work and your locks don't work. Then proceeded to tell me that it was already in this condition. BLEW MY MIND!.. Bc I KNOW 100% I've NEVER had any of these issues with my truck. Nor did I agree to have to start my truck ANY OTHER WAY then how it suppose to start. Erin Lee just took it amongst his self to not even call me to let me know that I'll have to start my truck under the steering. I never agreed nor even got a call for me to make the choice on if I wanted them to program it this way. Erin actually told me everything will be the same when I set it up to bring it in... There's so much more, but I won't make this super long. So I pick my truck up a week later and miraculously everything is working all of a sudden. I take it home 1 day. Wake up the next day to start my truck it won't start. Saying the smart key is not being detected. This is directly what I brought my truck in for JUST a fob and programming. It's literally saying the issues are with the key and programming. So I call them and they tell me... That it's just on me their not working on my car anymore. Unbelievable, now my truck won't start at all and their trying to make is seem as if my truck came in with all these issues it NEVER had.. Mind you, they told me they tried to program it 5 times and it didn't work. I have a totally key fob all together now. Starting my car from under the steering wheel. In which I never agreed to and now it won't start at all. Erin Lee Service Manager also tried to over charge me 300 dollars for the key and programming. Bc he didn't know I had already came up there and paid for it in advance. Smh Now I have to take them to court bc I WILL NOT BE HANDLED THIS WAY!.. AGAIN DO NOT TAKE ANY OF YOUR VEHICLE'S TO THIS LOCATION.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jaguar Land Rover Farmington Hills

Buying a new or used car should be fun. Seriously. Which is why Fox Motors makes the experience a remarkable one. When we first opened our doors in 2000, we didn't just join the car dealership industry. We reinvented it. And we did so in an environment where customers and their needs come first. Where we prove daily that customer service is alive and well. And where our employees are proud to say they work. We created a dealer network that ensures you'll find the ideal vehicle for your needs. And we make sure you're happy with your first experience with us, because we don't want it to be your last experience with us.

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