Land Rover
New Car Dealership in Peabody, MA
Overall Rating
4.6/5
Read dealer reviews
Land Rover Peabody offers a buying experience unlike anything you've seen before. When you come to our Massachusetts Land Rover dealer, you'll receive the professional, friendly customer service that you'd expect from the Land Rover and Range Rover brands, but you'll also get a dash of adventure that proves the capabilities of every new Land Rover and used Land Rover in stock. You'll experience things at our Massachusetts Land Rover dealer that you may never have done in a vehicle before, and in the process you'll learn how capable and reliable a Range Rover or Land Rover can be.
If you're looking for service for your new Land Rover, Land Rover Peabody's trained mechanics can help keep your new car running like new. So give them a call!
Land Rover Peabody Reviews
Overall Rating
4.6/5
23 out of 26 people recommended this dealer
Overall Facilities:
4.7/5
DO NOT DO BUSINESS WITH PEABODY LAND ROVER
Reviewed by Lisa
in Southshore, MA
May 10, 2019
BUYERS BEWARE!!! Do not purchase your vehicle from Land Rover Peabody. The worst management/customer service I have ever encountered. I bought a certified pre-owned RR sport here in 4/17 at which time I was guaranteed by sales person Eric McNerney and the sales manager that for any future service they would provide me a loner and pick up and return my vehicle to my residence on the South shore. I could have bought the vehicle at a LR dealership closer to my residence, but I was assured this service would be provided, and it "sealed the deal." I live less than 50 miles away which was the limit Peabody would be willing to travel to. In 4/18, I had my yearly oil change/routine service without any issues. Last week I was scheduled to have the yearly service and received 2 emails from LR Peabody confirming the appointment and that they were picking the vehicle up at my residence and providing a loaner. On the morning of scheduled pick up I received a call from the service manager that policy has changed and they would not provide valet service due to the distance that I lived. I demanded to speak to the GM at which time I was transferred to Sales Manager Matt Raucci. I tried in vain to argue that I was promised this service when purchasing the vehicle, and Mr. Raucci's response was more or less, "policies change..." I indicated that I understood policies can be changed, but that should affect new customers, not previous customers who purchased a vehicle from that location for that expressed service. My argument fell on deaf ears. When I asked what the new policy was regarding providing valet service, meaning how many miles was Peabody willing to travel to now, Mr. Raucci indicated that they were not necessarily changing the miles they would travel, but rather they were looking at traffic patterns! So basically because I live on the South Shore and Peabody would encounter more traffic with the ongoing road construction between the North and South Shores, I am now being penalized and LR Peabody is completely reneging on their deal with me. I then demanded to speak to the GM, Dave Edwards. Mr. Raucci indicated he would relay my message to the GM. A short time later, Mr. Raucci called me back and said because I complained they would pick up my vehicle from my home, but this would be the last time. Honestly, like they were doing me this huge favor to honor the terms of the sale!! I was so disappointed with this response that I declined to have Peabody do my yearly service because I felt so undervalued as a customer. Why would I want to give them $700 for an oil change now? I tried to reason with Mr. Raucci that LR Peabody would prefer to lose me as a customer over what is most likely 1 drive a year to my home. This was beyond unfair to the customer and such a poor business decision. Mr. Raucci callously responded, "sorry you feel that way..." I welcomed a call from the GM to discuss this further and try to come to some reasonable way to resolve this matter. It has been 12 days since this interaction. I have never heard from GM Edwards or anyone else from LR Peabody. Obviously, they don't care about the customer or retaining the business. It's unfortunate. There are way too many other vehicles and dealerships out there to give your hard earned money to than do business with an outfit that can hide behind a "policies change" attitude when it's convenient for them.
Vito Fulciniti is the best
Reviewed by Tom
in Everett MA
April 02, 2019
Vito Fulciniti is one of the most honest and easiest sales people I have ever dealt with. Arrived Thursday night at 6:30pm he was extremely patient and was willing to stay late to make the deal. Went over the different vehicles and the options we were looking at. The deal was completed at 8:30pm with no hiccups.
I would recommend asking for Vito, you will not be dissapointed.
Thank You Vito!
cool dealer
Reviewed by sam
in waltham, MA
August 17, 2014
service is good, car is good. Especially the service, though the vehicle I want was not available during that time, I was told to get one in the middle of September.
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