Land Rover Shreveport

Specifically, regarding latest service at Shreveport Land Rover on 12/10/2025. High quality and thorough.

My experience working with the finance manager, Erick, has been nothing short of infuriating. He is non-responsive. I remotely purchased the vehicle. Erick stopped responding after I had signed dealership paperwork. I have not received any copies of the signed paperwork, a bill of sale, or even acknowledgement that the deal was completed.

Subject: Misleading Practices and Poor Experience at Land Rover Shreveport I recently had a disappointing and frustrating experience at Land Rover Shreveport. After the dealership ran my credit and provided a trade-in value for my vehicle, I agreed to move forward with the transaction based on the terms they presented. However, when it came time to finalize the paperwork, they unexpectedly lowered the trade-in value, failing to honor the original offer. What’s most upsetting is that my credit was run unnecessarily, as the dealership ultimately didn’t uphold the deal. Running a customer’s credit is a significant step that can impact their financial standing, and it should only be done if the dealership is prepared to honor the agreed-upon terms. The general manager, King, also failed to address or resolve the situation, which only added to my frustration. This experience felt unprofessional, misleading, and like a complete waste of my time. Transparency, accountability, and respect are critical in customer service, especially in major transactions like vehicle purchases. Unfortunately, these values were missing in my interaction with Land Rover Shreveport. I hope this feedback pushes the dealership to rethink its practices and treat future customers with the honesty and fairness they deserve. I would strongly advise others to exercise caution, get everything in writing, and ensure commitments are upheld before agreeing to have their credit checked.