670 Frontage Rd
Winnetka, IL 60093

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Sales: 847-446-6665

Used Cars: 847-446-6665

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Jaguar Land Rover Northfield

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I purchased a 2023 Certified Range Rover with 7400 miles

Reviewed by Kwolf from Channahon July 30, 2025

I purchased a 2023 Certified Range Rover with 7400 miles in October 2024. When I drove the car it seemed fine. Slowly it started to shake when I would press on the brake. It was getting pretty bad so I scheduled an oil change at a dealership new me. I asked them if they would also do a brake check for me. I also had it checked at the nearest Firestone. Both of the facilities told me the rotors were warped. As they were shocked cause it only has 14,000 miles. I don't ride my brakes or have I have to slam on my brakes in the 10 months I have owned this vehicle. They said it could have possibly been the person that drove it before me, but they just weren't sure of how this happened, to call the dealership where I purchased it. So I did. I told the lady answering the phone exactly what what going on and what the 2 facilities told me. She said oh, at 14,000 miles it's time for new brakes and rotors!! I have been a mechanic most of my life, changing hunders of brakes and rotors, I also haven't seen this on a vehicle with such low miles. She continued to argue with me and would NOT allow me to talk to anyone in the service department. She said drive it here and we will look at it. I said no, it's 1.3 hours away and that's not safe. She literally told me to pay for a tow and tow it there. For starters they should be paying for the tow since the two reputable company's told me what was wrong. She continued to argue with me. Im just saying , DO NOT purchase from here. You are treated like you did something wrong, instead of them taking accountability for selling me a vehicle with warped rotors. They told me they did a full inspection and it was in perfect condition. Stand by your word Northfield dealership and fix my rotors and breaks for me, cause you lied right to my face!! Be careful, they will tell you whatever sounds good to you so you buy their junk!! STAY AWAY!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

It's disappointing to hear about your experience with the vehicle's brakes and our team's response. We strive for transparency and accountability, so it's concerning that you felt otherwise. Your feedback is important, and we'd like to address this issue properly. Please reach out directly when convenient so we can work towards a resolution together. Thank you, Brandon Luke - Service Manager - (847) 446-6665

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Thank you guys for trying the on what you do to

Reviewed by Yoshio sanchez from Glendale hgts, illinois March 21, 2022

I was really excited to buy this car, I appreciate the fact they try to get me the best rate. The vehicle was so nice for the price and year, I couldn’t get anything better than this car

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Yoshio - We are delighted to hear that you're happy with your new vehicle. Thank you for shopping at Jaguar Northfield and taking time to post a review! Safe travels and we hope to see you down the road.

Overall Facilities 4

Customer Service 4

Buying Process 4

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Great Service Thank You All

Reviewed by Art Patek from Park Ridge IlFebruary 21, 2022

Jaguar of Northfield IL is a professional service dept of the highest order they miss nothing when doing repairs and keeping you informed and in the loop I am fortunate to have them close to us Thank you Tom and Luke and staff Art Patek

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Art, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Tom and Luke. Drive safely, and we hope to see you back again at Jaguar Northfield!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Jaguar Land Rover Northfield

Land Rover Northfield - A New and Used Car Dealership Serving the Greater Chicago Area. Land Rover Northfield part of the Fields Auto Group is proud to provide a great selection of new and pre-owned Land Rover vehicles as well as trusted automotive services to our Chicagoland customers. Our inventory includes the latest Land Rover and Range Rover models in addition to a large selection of quality pre-owned vehicles. Come visit our Land Rover dealership in Northfield IL to have all of your Land Rover needs taken care of and see our 2016 lineup of new Land Rover vehicles as well as quality pre-owned Land Rover vehicles.

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