Jaguar Land Rover of Peoria

Jaguar Land Rover of Peoria was the best car buying experience we have ever had. Brian was extremely helpful making our experience stress free, fast and friendly. Thank you sir!

They had my vehicle for approx. 1 month. They had +24hrs notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it! Fluids not leveled, interior not cleaned.(Phil didn't fix those). (Didn't care about either until I walked up on bird in my grill). This is Not my first 'luxury' dealership experience. This is Definitely Not Luxury Service. Monopoly sevice??? Luxury invoice was received & paid in full. I'll travel into rush hour traffic & sit in an Electric Vehicle, b4 I return to this place. They were very polite & customer service seemed great on the front end. Aaron has sadness in his voice when he read me my final invoice.....I seriously question the work done, so I'm having someone check their work. No worries, I won't be putting my vehicle back on the market, ever.

Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several weeks ago I was stranded again. I did not take my Land Rover to the dealership because I do not trust them. I had my own mechanic try and figure out the problem and he stated that it was something with the secutiy system but only Land Rover can over ride and reset the security system. So I had my car towed back to the dealership. Land Rover said the battery was fine but I needed a new starter. The price quoted was $1000 to replace the starter and $140 to diagnose the problem. I advised Land Rover that I wanted the diagnosis in writing clearly stating that the starter was the problem. Of course they sent me a generic email bill for $140 without any language in the bill stating the diagnosis of needing a new starter. I advised Land Rover that I was having my car towed to my trusted mechanic Reid's Mobile in Kickapoo because he could install a new starter for a fraction of the price quoted by Land Rover. Ried said he didn't think there was anything wrong with the starter but installed a new one anyway. Of course, the starter didn't solve the problem and I still don't have a car or a proper diagnosis. I called Aaron at Land Rover to complain and did advise him that I thought that Land Rover was trying to sell me services that I don't need and that the problem was likely the security system that Reid's Mobile originally diagnosed. Last week Aaron said he would call me back and of course I still haven't heard from them. I still don't have a car or a proper diagnosis. I now have to pay for a starter that I did not need. I owe Land Rover $140 for a fraudulent diagnosis. I say this because I believe the secutiy system probably needed to be reset and they figured they could sell me an expensive new starter along the way.