Hennessy Jaguar Land Rover Gwinnett

Salesperson was bad cop…negotiating hard and holding line on price. When I got up to walk away the finance manager played “good cop” and overrode the salesman within 5 seconds. Made for a very unpleasant experience with salesman.

I will start with this was the absolute worst car buying experience I have ever endured and I am a person who loves cars and has purchased my fair share of them. I will also add that this is the first time in my life I have take the time to write a negative review for the internet but felt it was my last option since the dealership did not seem to care about service recovery when they kept messing things up. I will itemize the issues for people's education if chosing to buy from them. 1) they added "optional" items to the car that they refused to remove when I told them I did not want them 2) they accidentally added an additional $1050 charge to my quote when double charging me for tax and tags. it took several calls to get them to admit/see this error and remove it. 3) I purchased this car from RI and it took almost 2 weeks for them to find a shipping service and it arrive on a day I told them I could not receive the vehicle, forcing me to change a flight reservation so I could be there to get the car 4) it was a 1 yr old Defender where the window sticker said it came with a spare tire cover but when it arrived no cover. They never told me the original owner did not turn this in and they did not feel it was their responsibility to provide me with one. After complaining, they did ship me one that arrived in a damaged box with scratches. 5) they sent me to get the car inspected without a registration, even though I told them I needed a registration. The inspection station sent me home and then when I reached out to the LR dealership they realized they had not done the work to get the registration and tags for me, even though they charged me for this service. There was such a delay in getting my registration and tags the temp plates ran out and I incurred a penalty from my DMV. I demanded the dealership cover this and they did. At the end of this exhausting 2 month long experience I did ask to speak to the general manager and provided an opportunity for service recovery and all he could say was sorry. I have purchsed cars from hyundai, toyota, nissan, jeep, ford, subaru, audi, mini, porsche and now Hennessy Land Rover Gwinette. All I can say is never again and buyer be ware.

Zero integrity. Get every single thing in writing. Maybe even bring your attorney. You cannot count on integrity even though they put up a REALLY good front. I have given chris the manager two weeks to make things right and he has ignored me. Details and receipts will be posted tomorrow.