Jaguar Land Rover Buckhead

Waste of time . Was working a deal with them on a Lamborghini. Back and forth we need this we need that , got an approval then went back asked for more things . Come to find out all this time they were working on another deal and even ran my credit for no reason. Stay clear very unethical business to deal with .

I am writing to formally express my disappointment with the experience we had at your dealership. After searching for a vehicle across multiple states, we found a car we liked at your dealership and scheduled an appointment for Tuesday, February 25, 2025. Upon arriving at approximately 10:50 AM, we met with our sales guide, Rodney Johnson, who showed us the vehicle. Once we confirmed our interest in purchasing it, he collected our personal information, and we began negotiations. The Finance Director, Phil Black, was also involved in the process. After some discussion, we reached an agreement on the price, and Phil Black finalized the deal. At that time, we were informed that payment could not be collected since the vehicle had just arrived and had not yet gone through servicing. However, we were assured that the car was ours and that we would be contacted once it was ready. Despite this assurance, we never received a follow-up call. Over the next nine days, we made multiple attempts to check on the status of the vehicle, leaving several messages for Rodney Johnson, none of which were returned. Finally, after persistent follow-ups, we were informed that the car had been sold to someone else. The only response we received was an apology, no explanation at all on how this happened. This experience was both frustrating and unacceptable. It reflects a lack of professionalism, transparency, and basic respect for customers. We trusted your dealership’s word and expected ethical business practices, yet we were misled and ultimately disregarded.

This would have been my second vehicle from this dealership but Brian was so rude when discussing a new purchase. Beware of this place if you are looking for a better buying experience. Brian doesn't like answering questions. He would rather rush you off the phone and speak in such a rude manner. Really disappointed by this experience.