Jaguar Land Rover Fort Lauderdale

Update after reply from AutoNation as they have disabled public replies: Thank you for your response. I am Christopher Mikkelsen, the individual who has been communicating directly with your dealership and AutoNation since October 2025, including the latest of several emails sent to Customer.Relations@AutoNation.com on January 8, 2026 (the same address you are now requesting). All relevant details—VIN WBXHU7C35J5L07479, AutoVice RO #4501 estimate ($6,400 steering repair confirmed by your team), Carfax showing undisclosed 2021 accident, and documentation of over $2,000 in rideshare costs—were provided multiple times. No meaningful assistance has been offered—no repair coverage, no reimbursement, no resolution. The review reflects the documented facts: the vehicle became undrivable in five months, repairs total $8,900 (per your own confirmations and BMW diagnostics), and repeated attempts to resolve have received no substantive response. For transparency, all supporting documents are attached to the original review. Prospective buyers can view the full evidence there. ----------- Original review below Jaguar Land Rover Fort Lauderdale / AutoNation Sold a Defective BMW to a Young First-Time Buyer – Minimal Response, No Real Help! In April 2025, my 23-year-old daughter purchased a 2018 BMW X1 from Jaguar Land Rover Fort Lauderdale (an AutoNation dealership) as her first car. The vehicle was sold as Certified Pre-Owned and represented as reliable. Within five months, the electronic steering system failed completely, making the car undrivable. Had this happened on the freeway at speed, the consequences could have been catastrophic. Jaguar Land Rover confirmed the steering repair cost at $6,400. The car is now at their affiliated BMW service center, where technicians diagnosed imminent engine mount failure adding $2,500, for a total of $8,900 in repairs on a $15,000 vehicle. BMW advisors have indicated escalating issues, describing it as not worth repairing. The Carfax report shows a 2021 front-end accident with functional damage that was not disclosed. For over three months, my daughter has been without transportation, incurring more than $2,000 in Uber and Lyft costs for safe commuting to her night-shift job. These rideshare expenses have eaten a significant portion of her salary, making it difficult for her to cover rent and basic living costs as a young adult starting out. Despite multiple written demands since October 2025 and the dealership having possession of the vehicle, their responses have offered no meaningful remediation—no repair coverage, no reimbursement, and no resolution. This experience raises serious concerns about vehicle disclosure, safety, and post-sale support from Jaguar Land Rover Fort Lauderdale and AutoNation. I advise caution for any buyer, particularly young first-time buyers, considering this dealership. (Attached: AutoVice estimate confirming initial issues.) Date of Experience: April 21, 2025

The service in the dealership was very good I’ll be happy to visit again next time thank you very much.

While we do not buy cars on a regular basis, the experience with Mat and Jessica was great. Thank you for making it easy. Thank you