Warren Henry Auto Group

Best dealership, best service, best financing department, best employees! A seamless experience, every time I buy a car from them.

As we have said in previous reviews, I am only authorized to return to this one because of Mr. LUIS CHIEA, who truly represents the company. I have a Land Rover near my house (Coral Gables), but since I met the manager LUIS CHIEA, nothing has stopped me from traveling to the north of Miami. Now the company has hired PAULO SANTOS, who speaks Portuguese as well as LUIS CHIEA. THIS SALESMAN WILL CERTAINLY BE A SALES CHAMPION... HE HAS SO MUCH PATIENCE WITH THE CUSTOMER. LAND ROVER NORTH IS TO BE CONGRATULATED FOR ITS EMPLOYEES, THEY ARE THE ONES WHO MAKE THE COMPANY PROSPER.

So just about six weeks ago, I bought a Lincoln Kosair from Warren Henry Lincoln in North Miami the second day I had it. It started having problems. It was in their service department for three days got it back had the problem again it was in the service department for four weeks I was treated horrible by the service representative and by the service manager, tried to bring it to the attention of the General manager who said he wanted to make everything right his is Ismet he said I had been treated poorly and they wanted to make it correct I went in Wednesday. Was there four hours they said we want to upgrade you to a better car we’re gonna make all this right then he said we have a glitch in our system, we’ll have to come back only to tell me the next day you need to put $6000 more down so we can trade the car and I said I didn’t wanna put 6000 more down and he said we can’t trade the car because the car has value so you tell me how the car value I only had the car like four or five days the other five weeks plus it was in their garage in their service department so it lost value he said, but if I spend $6000, he’ll trade it for another car but when I didn’t want to spend any money, he says oh no, they can’t take it back and I can call Lincoln about the lemon law. I’ve never dealt with a sorry, General manager customer service no respect , the inconvenience I’ve gone through and how I’ve been so poorly treated so whatever you do, I would not buy a car from Warren Henry automotive group especially the Lincoln dealership division of the dealership. The GM Ismet every time I talk to him, he changed the story. He tried to give me a check for $595 like that was gonna make everything right I toured it in half and handed it back to him and said I don’t need your $600 what I need you to be responsible for a car that you sold me that I know had problems before you sold it to me and you knew about the problems you didn’t disclose them now you don’t wanna do anything about it so I guess I have to call Lincoln corporate Monday, but let me tell you what what a person. The general manager at the service manager was rude and obnoxious the service technician named Peter was not good. The guy that sold me the car was name was Curtis when I first called Curtis. He told me it wasn’t his problem to call the service department just such Unprofessional and disrespectful people that work there there are plenty of other places to buy a car and you should you should avoid Warren Henry auto group