Jaguar Land Rover Flatirons

Mike and his GM make the car buying experience exceptional! Spent a lot of time waiting.

Brought my Defender in for service 10 days ago, was told it would maybe be 1-2 days for repairs. Never offered a loaner and when we made the appointment was told if we wanted a loaner it would be a month or two before they could schedule the repairs. I reached out to the service tech (where they now offer text messaging vs. actually speaking to a real person) and was told day after day that he was going to "check with the tech and would get right back to me", and never received anything back with a status of my vehicle. I then asked if this is the level of service I should come to expect for such an expensive car and he then said sorry we had a bunch of people out that day. I then call them after a week to see what's going on with the car, and surprise - the tech is out that day. I then get a phone call from another tech telling me my car hasn't even been in the shop yet (this is after the previous advisor told me he was checking on the status of my vehicle with the tech).....I demanded a loaner vehicle and they accommodated. I WILL NOT RECOMMEND NOR EVER BUY A VEHICLE FROM THIS DEALERSHIP AGAIN. TERRIBLE SERVICE AND LIES.

I had the most exceptional experience at Land Rover Flatirons and I want to express my appreciation for the incredible team who made it all happen. First, Mike deserves a huge thank you. He was patient with me throughout the entire process and answered every single question I had. The best part was that for both of my appointments, he was standing at the door waiting for me. That level of attentiveness is giving pure Forbes-level luxury service. He made everything feel seamless and effortless. The dealership itself is stunning. It is spotless, beautifully designed, and so welcoming. And ladies, the lighting in the bathroom was absolutely perfect. You know exactly what I mean. 😂 Patrick in Finance was truly outstanding. He is the best finance manager I have ever worked with. He took his time, explained everything clearly, and made sure I felt confident and comfortable. I also loved the sleek digital pad on the desk. Shoutout to the sustainability initiatives at this dealership because they clearly do not waste paper. Sydney is holding it down for the women in the automotive world and I loved seeing that representation. It was refreshing and empowering. And a huge standing ovation to Gregg, the General Manager, for cultivating such a strong, customer-focused team. I genuinely appreciate leadership that takes a moment to meet every customer. It says so much about the culture and pride in this dealership. This was truly an incredible experience from beginning to end. If you are looking for a Land Rover and want to feel valued, respected, and taken care of, this is the place you need to go.