Cole European Jaguar-Land Rover

Came into Cole to evaluate a double beep sound on my alarm for a 2013 jaguar xf. Bernard on the sales team pushed me out as quickly as possible when asking questions about the 2 hours ($600) spent already on trying to locate the problem. Dropped the car off with a working rearview camera. Left with a black screen. After many back and forths talking with Steve the xxx. manager he told me this was a common problem and was my responsibility to deal with. Even being a common problem it worked before I trusted them being a professional reprentative of Jaguar and ended up with a double beep still and now a ($900) rear view camera bill. Stay Away From Here!!! I wish I saw this before I came here!

Service light came on within 3 days. Got the total run-around and misinformation about the service status of the car. Scheduled the car for service. Car gave dash alerts and went into "restricted driving mode". Arrived for my appt, only to find out that my service advisor did not enter it in the system. They gave me a loaner car with a dead battery. I live 2 hrs from the dealership. Called and reported the problem and the service advisor didn't seem the least bit concerned that he sent me 2hrs away w a dead car. My car was in the shop for 4 days and I was left with a car that had to have a tow truck called every time it shut off. I told him I was worried about driving it back and he said as long as it had enough gas then he would not charge me for not stopping to refill it. Ridiculous trade off! Not worried about a customer traveling 2 hrs in a dead car but was willing to comp the gas. Sure enough the car died on the freeway (with the Eco-start turned off). Must have alternator issue or other computer issues, as well! Arrived to pick up my car frazzled from the experience only to deal with poor attitude of the service rep, who was on Facebook between phone calls. Encountered more issues regarding the sales person only delivering the car to me with half of the floor mats then conveniently forgetting about having them ready for me to pick up. This is my 5th Range Rover. I will never step foot in this dealership for sales or service again.

Boris made this purchase very easy. He was very helpful and accommodating. The whole experience was very pleasing. Everyone was friendly and helpful. Boris the man to see if you are looking to purchase a Jaguar