Land Rover South Bay

Tread carefully when buying a used car from this AutoNation location. They advertise a simple, transparent buying experience, but mine was anything but. I came in ready to purchase a used plug-in hybrid with my own financing, only to have the finance manager, Austin, aggressively push their high interest loan without clearly presenting my own financing option. It took multiple conversations with different managers before I was finally able to see the correct contract. Once the paperwork was done, the car wasn’t even ready for pickup. The A/C wasn’t blowing cold, and there was a noticeable squeaking sound when driving. My salesperson, Roger, said parts would be ordered, but he'd update me on its completion. It took two full weeks before I could finally pick up the car and asking for a rental in the meantime felt like a major inconvenience for them. Because I live an hour away, I requested reimbursement for the Lyft ride back to the dealership, something the sales manager, Arthur, said he’d “take care of.” Another two weeks and several follow ups later, I still haven’t received a thing. It has officially been more than 3 months and I'm still reaching out to get the reimbursement. On top of that, they only provided one license plate even though California requires two, then told me I’d have to handle getting the second one myself. To make matters worse, within three weeks of owning the car, new issues started showing up: the steering pulls while driving, there’s a squeaking near the front tires, and a clunking sound coming from the trunk area. In short, the experience has been frustrating from start to finish. I expected better from a certified AutoNation dealership. Be cautious and double check everything before signing. No “deal” is worth the hassle I’ve been through.

My service coordinator was Kaleb he was professional and courteous one hundred percent on point. He made recommendations, added me to his calendar to remind me of my upcoming service intervals. I look forward to seeing him again. Because of my service experience I’ll be make SouthBay Land Rover my home for all my Jaguar needs. Shawna Adams

The sales staff was professional and courteous. They made my purchase of a pre-owned Subaru easy.