Land Rover Redwood City

Extremely misleading and terrible follow up. Was told I could get approved and was not!!

Be very leery of this dealer. I purchased a 2019 Cadillac Escalade from them in May of 2023. I was told that the car was checked out and ready to go. I paid cash and when I was with the financial officer, I questioned a dent insurance that was included in the price of the car and said I didn’t want it and I was told that all sales included this insurance and was led to believe that if I wanted the car I had to pay for the insurance. The cost of the insurance was $995.00. I was also over charged $562.85 in sales tax. When I discovered the sales tax over charged and brought it to the attention of the sales manager Eric, it was refunded. After bringing up what I was told about the dent insurance it was also refunded. Upon driving home, I realized there was something really wrong with the suspension on the car. I live 150 miles from this dealer so I took the Escalade to the local Cadillac dealer and it was found that the right rear shock and the left front strut were seized up. Both had oil all over them. For the car to be safe to drive they had to be replaced. The repair was $4531.71. The shocks and struts have electronic ride control built in and are therefore rather expensive. I called Eric and ask if they would pay for the repair because I was told by them the car was completely checked out. In the end Eric said that they would pay me $500.00 towards the repair. After numerous calls and promises I have yet to receive the $500.00. After nine months I have given up.

My wife and I enjoyed our time and the process of buying our 4th Land Rover at Redwood City Land Rover. The sales and finance staff were very helpful and made us feel very comfortable during our purchase. We love our Range Rover Autobiography!