Jaguar Land Rover Carlsbad

*Dangerous negligence, zero accountability, and unprofessional treatment at Jaguar Land Rover Carlsbad* Every time I’ve dealt with this dealership—particularly service advisor Martin Edmonds—there’s a pattern: Martin always "discovers" urgent, expensive repairs that need immediate attention, with no transparency and no trust. His tone is consistently condescending, and at times, downright dismissive. He also tells me that Land Rover's are "Junk" and that even "he doesn't own one". I brought my vehicle in for a recall service and paid $299 for a diagnostic check when I dropped it off. At that time, I was told by Martin that my diesel exhaust sensor needed to be replaced—nothing was said about my oil level sensor, because it was working properly. No issues were reported in that diagnostic. I paid them $1500 for the 1 malfunctioning sensor during that "RECALL". After the recall service was performed, my oil level sensor failed—a $4,500 repair. There is clear evidence online, and acknowledged by other Land Rover technicians, that this specific recall can result in oil sensor wiring damage if handled carelessly. Yet, Land Rover Carlsbad is now refusing to take any responsibility for the damage they caused. To make matters worse, they returned my car with the entire windshield wiper housing missing. I got on the freeway going 65 mph with my children in the car, and it started to rain. The engine compartment was completely exposed, and I was horrified by what could have happened. Again—no apology, no ownership, no effort to make it right. I have since escalated the matter, When General Manager Anthony Benfatti discovered that the repair of the oil sensor is $4500 due to the DESIGN FLAW and location of the sensor, he responded not with concern or accountability, but with a refusal to do the right thing. He responded with arrogance. His response: “See you in court. I’ll be there with attorneys, experts, and mechanics.” This dealership has shown me exactly who they are: negligent, unaccountable, and unwilling to treat customers with integrity or basic safety standards. If you value your life, your vehicle, or your dignity—do not trust Land Rover Carlsbad.

Bought a used Jaguar, it needed to have the wheel rims repaired, manager agreed this would be done. When we picked up the car, even the manager commented that the guy must not've cleaned the rims before painting. Brake dust and dirt clearly trapped under the paint, and worse, there was black over-spray paint on the sides of the car! My husband spent a day polishing out the over-spray, but this dealership continues to be evasive as to fixing the rims. It's been a couple weeks and nothing. From a luxury car dealer I expected a lot more. They tried to go the cheap route and now they're not willing to stand up and fix their mistake. Don't trust these guys with your car, you'll regret it!!!

Initially I came in to buy a Jag - Rob made the whole experience low key and low pressure - I very much appreciate that. In the event I ended up buying elsewhere but have come back here several times for service and will not go anywhere else despite the fact that there are 2 dealers closer to home ! Both Rob and Eric Trevino, service advisor, are true professionals and clearly know how to treat the customer. This dealership is a class act !!