Land Rover Arrowhead

I wish I could this recommend this dealership but, I can’t. I purchased an Audi from them on Friday 10/20/23. It seemed like a good transaction except I didn’t get a copy of my purchase agreement, and had to go down to the dealership on Monday to get one. The salesman Steven was very friendly and helpful. The finance gentleman was not so nice when I stated I did not want an extended warranty, and asked for it to be removed/canceled. I took my newly purchased car to Audi yesterday 10/26/23 for a second key programming only to find out during a routine check that the 2 front tires are completely bald on the inside of the wheel well, and that an alignment is needed as it’s unsafe. I contacted Steven and Jaguar with the video of the bald tires to see how this could have happened and how they plan to resolve this. Well I was just told today that they checked the vehicle and it “passed” safety requirements and that the tires as bald as they were are deemed “safe”. I’ve asked to see the inspection report and they have not provided it. I honestly don’t think they checked this vehicle before placing it for sale. So now I will need to shell out $1500 for an alignment and new tires on top of having to purchase a second key for $750 from Audi. How can you call yourself a luxury dealership but behave like a backlot snake oil used car lot? This is absolutely bad business, and I hope no one has to have the experience I’ve had with just only owning this car for a week. I regret this transaction.

The person I was in contact with Marcos Gonzales did not let me know he won't be there to assist me to pick up the car even though I let him know two hours prior to my arrival. The car interior was not very clean and the car was not fully charged like he told me. It was a fast transaction and no pressure sale though. Overall I am ok with the service especially Temo is very nice showing me how to operate my first EV and charge the car.

They turned a repeat customer into a never again customer. There was a disgusting lack of transparency. I have never felt more screwed over by a dealership. I have purchased 2 vehicles here. There will NOT be a third.