6525 Odana Rd
Madison, WI 53719
Sales: 877-251-6449
Used Cars: 608-338-1466
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Madison, WI that carry Kia
Overall Rating:
4.6 (out of 5)
90% recommend this dealer
1104 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
When my 2019 Kia Sorento was in the shop and they
When my 2019 Kia Sorento was in the shop and they informed me I couldn't drive it safely, they wouldn't give me a loaner and suggested I go across the street to Hertz to rent a care and assured me they would reimburse me for the cost. Fast forward 3 weeks in which I had to call weekly for updates and ask if they were sure it was ok for me to continue extending the rental car, I was told I needed a new engine, $10,000, and they were not going to reimburse my now $850 rental fee and that my options were to pay to have my car fixed or buy another car from them - they were going to stick me with all these costs if I chose to walk away. Horrible communication, horrible, expensive and stressful experience that could have been handled soooooooooo much better. I will say that the sales person, Caleb, did seem to be doing what he could to help me get to a reasonable solution.
Dealer Response
Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Drake Lallas drake.lallas@russdarrow.com
Maximum rating = 5
Everett is a rockstar!
Everett is a rockstar! He made the experience of purchasing our vehicle enjoyable. His knowledge and professionalism was evident from the moment we first met him. We were not sure what vehicle we were looking for but after discussing with Everett all the different options, we purchased the right vehicle for our needs. Thank you!
Dealer Response
Thank you so much for choosing Russ Darrow Kia of Madison! Please let us know if we can be of any more assistance. Drake Lallas drake.lallas@russdarrow.com
Maximum rating = 5
Antonio was great to work with!
Antonio was great to work with! He made it fast, and easy to buy a vehicle from and understood our needs.Thanks again!
Dealer Response
Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com
Maximum rating = 5
At Russ Darrow Kia Madison, we’re proud to offer a wide range of new and pre-owned Kia vehicles, from the efficient Forte to the versatile Sorento. Our friendly, knowledgeable team is here to help you find the perfect car at a price that works for you. With transparent pricing, flexible financing, and top-notch service, we’re dedicated to making your car-buying experience seamless and enjoyable. Visit us today and discover why drivers in Madison trust Russ Darrow Kia!
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