Janesville Kia in Janesville including address, phone, dealer reviews, directions, a map, inventory and more

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3419 Ryan Rd
Janesville, WI 53545

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Janesville Kia

Overall Rating:

4.2 (out of 5)

79% recommend this dealer

52 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Failure to pay

Reviewed by Ricky barber from RockfordJune 15, 2021

There thieves they add road hazard insurance and don't tell you then if you have a problem they don't pay. (Don't buy from here) they will not return your calls and kia motors won't do anything either

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.3 (out of 5)

2021 leaking oil after 7 days owning. 1000 miles

Reviewed by Brand new car needed fixed and was treated like trash but on site "Manager" from Janesville WIApril 30, 2021

Second Brand new KIA....so wanted to leave a good review. Bought a brand new 2021 forte last week. Sales team was amazing. Today there was a huge oil puddle under my brand new (400 miles) KIA. My husband called obviously upset and was told he could bring car in maybe for a service tomorrow by phone girl. He told her its a brand new car and we needed this taken car of right away. How does this even happen? Was transferred to some dude after that who had TERRIBLE customer service....JUST AWFUL.... Unconcerned that there was this huge of an issue and completely apathetic leaving us scrambling to figure out a work ride situation and a way to drop off the car at 10 am the next day WITH NO LOANER. No apology, no attempt to figure out how to best make things ok. I called back to see what the deal was and told there was no manager to speak to by the phone girl, but suddenly one just happened to walk in .....and then was hung up on 3 times before being connected to a him. When he answered the phone after my third call back, he said he was Jeff Murray and he was a manager and he had previously spoken to my husband. But the phone girl said he had just walked in? He was TERRIBLE....THE WORST. Jeff Murray was an unprofessional, unknowledgeable, rude and condescending jerk who failed to have decent customer service. We ended up dropping our BRAND NEW 2021 FORTE off as its was LEAKING oil out and upon entering he came up to us, had to be asked if he was the guy on the phone and DID NOT APOLOGIZE. He was short, rude and dismissive. When I asked for his managers name he REFUSED to tell me. I am considering just returning the car entirely and not even giving them a chance to see what is going on. He told me "Were done talking about this" and that was the end of his wonderful demeanor, completely unapologetic.... Took my keys and said someone will call us tomorrow. Needless to say I am contacting KIA corporate office to complain about him. My husband and I have been in the dealership 3 times in the last week since buying the car to get various accessories (floor mats). Each time was very nice. The moment something goes wrong I have to deal with Jeff Murray THE WORST "Manager" In the world. negative 1700 stars for him. Jeff Murray, I am reporting you and your terrible, dismissive behaivour. SO UNPROFESSIOAL. The only thing you managed to do was not make what could have been a bad situation better, but making it even more terrible and unimaginable. thanks for not putting my mind at ease, my brand new car is sitting in the repair shop not even a week after buying and we were just treated like complete garbage for trying to get it figured out. All he had to say is "Im sorry, sometimes parts are faulty from the factory", or "Im sorry, its completely under warranty so we will get it figure out". Instead he had an attitude like I somehow id something wrong for expecting decent customer service in a terrible situation.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Sportage LX

Reviewed by Raymond Dopkins from Janesville, Wisconsin 53545April 27, 2021

Good service and sale's. And everyone was great. They got me in the car I wanted. Help with the loan. They great to the remote start in to.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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