Chuck Olson Kia

Raised the price by 1000 2 days after list. Looking at a few of these this past weekend and went up to see what they would do. Listed above average for this type of car. Asked what we wanted to pay. We went 5000 below new asking and guy says your looking at the wrong car. No come back offer. Just full on xxxxxx response. Yeah, we went elsewhere. Who wants to work with such a xxxxxx "#s guy"

This is a warning to anyone buying a vehicle from Chuck Olson. DO NOT PURCHASE THE SERVICE CONTRACT!!! We have had nothing but bad experiences. Our 2019 Kia Niro has had brake issues from the start. We had to replace the pads and rotors after only 3 years, and now after 6 years (60K) they need replacing again due to a problem with the calipers. The service contract clearly covers this, but they have processes in place to make it nearly impossible to get authorization to do the work. We've been on hold for hours, and are still waiting more than a week after we started the process. Everything is engineered to be as hard as possible. No one answers the phone, and they won't provide direct lines so every call is starting over from scratch. Bottom line: even if the service contract covers it, it's nearly impossible to get them to actually pay. Save your money!!!

Chuck Olson KIA was changing my oil on 11.15.23 just like they always have. I've serviced my KIA there since I bought it used five or so years ago. [Great car! Overall the best car I've ever owned] The service rep called and told me I needed new front brake pads. Huh? My brakes were recently serviced. Anyway, I said go ahead. When I picked up my car, the inspection report showed that my brakes had 5mm of pad left! WHAT !?! Usually new pads are recommended at 1 or 2 mm. I called them, and I got some song and dance about one pad showing uneven wear of 3 to 5mm of life left. Really? Okay. I've never been ripped off by a Japanese car dealership, so I guess I'll go with it. But I looked up my previous records later. I had taken my Rio in there exactly 2 weeks and 280 mi before - for a recall service. They did the same inspection on my brakes. Their inspection report that day showed 7mm of brake pads remaining. Almost new! Lousy rotten crooks. I just watched a TV commercial extolling the great service of 3 generations of Olson family as car dealership owners on Aurora AV N in Seattle. It was more than I could stand. I had to drop back and write this review