101 North Hill Boulevard
Burlington, WA 98233
Sales: 866-413-4694
Used Cars: 866-984-0618
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
See all dealerships near Burlington, WA that carry Kia
Overall Rating:
4.5 (out of 5)
90% recommend this dealer
19 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Nice enough at first but turned into a horrible
Nice enough at first but turned into a horrible experience. First red flag was they refused to honor the price on cars.com and other sites. Working directly with the sales manager, I negotiated waiving their junk fees including LoJack, overpriced door mats and door guards, and their markup on Kia's lease rates. At the last minute they said the general manager refused to honor my deal, they backtracked on everything and added in pre-paid lease return fees as well. Like something out of a bad movie. No thanks! I went to a different dealer and got a better price, no xx fees, and no surprises. Avoid these guys.
Dealer Response
Kevin, I'm sorry to hear your experience with us fell short of expectations. This is not the feedback we hope to receive, and we will certainly consider this moving forward. Please feel free to contact me directly if there's anything we can do for you in the future. Thank you, Justin J. Lee - General Manager - jjlee@rairdon.com
Maximum rating = 5
WORST CUSTOMER SERVICE EXPERIENCE EVER.
WORST CUSTOMER SERVICE EXPERIENCE EVER. PLEASE READ!!!! THEY DO NOT WANT TO ACTUALLY EARN YOUR BUSINESS. AARON COULDN'T EVEN KEEP UP WITH HIS LIES. I DROVE 2.5 HOURS WITH MY WIFE AND KIDS TO BUY THE CAR CASH! HAD THEM SEND VIDEOS AND INVOICES OF THE CAR FOR THE AC NOT TO WORK!!! Literally! THEN HE SAID I WOULD HAVE TO PAY FOR THE AC TO BE FIXED AND NOT DRIVE OFF WITH EVEN A LOANER CAR FOR THE TIME BEING SINCE MY FAMILY ARE CARLESS. MIND YOU THE REPAIRS THT HE WAS SUPPOSED TO HAVE FIXED WINDSHIELD WIPERS AND GAS COVER HAD TO BE MAILED TO ME. DIDN'T OFER A WARRANTY FOR INCONVENIENCE OR ANYTHING. JUST SAID "| CANT PAY FOR THAT TOO." THEY DO NOT WANT TO EARN YOUR BUSINESS. GE JUST LIES AND BRINGS UP WHAT HE HAS TO PAY FOR LIKE HE IS A CUSTOMER TO. THIS WAS A VERY BELITTLING EXPERIENCE. AARON AND DANIEL WERE NOT KNOWLEDGEABLE AT ALL FOR THE QUESTIONS ME AND MY WIFE HAD. I HAD TO DRIVE MY FAMILY BACK 2.5 HOURS. THEY WILL CHARGE YOU FOR WHAT THE CAR IS SUPPOSED TO HAVE MIND YOU AC IS A BARE MINIMUM FROM A DEALERSHIP SOLD VEHICLE. COULDN'T FIX WINDSHIELD WIPERS EITHER! DO NOT BUY. NO ACCOUNTABILITY. THEIR INVOICES ARE NOT REAL. BAD BUSINESS BAD BUSINESS BAD BUSINESS.
Dealer Response
Hi Tyrone, We’re sorry to hear the deal didn’t work out the way you hoped. That said, we want to clarify that there was no dishonesty on our part. This was not a cash deal, and in order to get you approved, we had to discount the vehicle by nearly $2,000. We were transparent that the vehicle was a recent trade-in, and we had already ordered a new gas cap to be painted and shipped to you, along with replacement wiper blades. As for the air conditioning, it was functioning prior to your visit, but with the deep discount applied to meet your financing terms, we were unable to absorb the cost of additional repairs and also honor your request for a free warranty. We understand this might be frustrating, but we did our best to work with your budget and be upfront throughout the process. If there is anything else we can assist you with, please don't hesitate to reach out to me directly. Thank you, Justin J. Lee General Manager jjlee@rairdon.com
Maximum rating = 5
Great!
Great! The staff I dealt with was awesome from start to finish. While there Nicole was very informative on what was going to be done on my car. I really appreciated they did not not try to upsell me on any services that I didn’t need at this time. 5 stars the whole way.
Dealer Response
Eric, we're delighted to hear that Nicole and the team at Rairdon's Kia provided you with such a positive experience. Thank you for your kind words and support!
Maximum rating = 5
Thank you for making your way to Rairdon's Kia, your certified Kia dealer serving drivers throughout Burlington and the surrounding areas. At our dealership, you’ll find a solid selection of new Kia for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Kia technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Rairdon's Kia in Burlington today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 360-255-4865.
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