Parsons Kia in Winchester including address, phone, dealer reviews, directions, a map, inventory and more

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2525 Valley Ave
Winchester, VA 22601

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Sales: 540-667-8400

Used Cars: 540-667-8400

Reviews of Parsons Kia

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

52 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Untrustworthy

Reviewed by Bob from VirginiaMarch 11, 2022

Had recall on Knock sensor - Never received notice - Situation caused other parts of motor to go. I was told by dealership (Winchester KIA) that corporate could not fix the problem and I would have to pay $6500 to have the car fixed due to piston damage and other related damage in the motor. Before taking car to dealer, I had a mechanic run diagnostic report ran and was told that the knock sensor caused the other motor problems. I find KIA to be untrustworthy and would not recommend this make of car or dealership. Seeking attorney assistance with this matter.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Excellent customer service

Reviewed by Donna Palmer from WinchesterJanuary 12, 2022

Snowy day and the lot had already been cleared plus I got in early. That was great news for this 3rd shifter who was ready to get home. Friendly staff. Service after the sale is awesome.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Brake repair.

Reviewed by Tim from Inwood WV.April 12, 2021

Every time i bring my cars in for service they treat me with kindness and respect. I'm greated by name and asked how is my family and my cars are doing. They give me a welcome and ask me to make myself comfortable and help myself to all of the refreshments and coffee. My car is always repaired and ready in the time it's promised. I even had my dog one day and he was welcome even though i was picking up my iPod I left at the charging station over a weekend service visit. They kept it in a safe place for me which was very appreciative. My iPod actually controls my Neuro stimulator implant in my back. Even though I'm never disconnected from it i had no control over it until i had it safely back in my hands. So i was made important to them by keeping my iPod safe from theft or damage.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

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